webhook 404: payment not on webshop

Hello @mschouten

can you send me please a list of your plugins? Would it be possible to deactivate all other plugins for testing? Switch in the Mollie plugin setting after to Test and try to make a purchase the same way your clients did. Maybe another plugin blocks here something.

If that would be possible in live mode just install WP Staging https://de.www.ads-software.com/plugins/wp-staging/ All you do there has no effect on your live site.

Thank you
Regards
Andreas

Here is the list of all the plugins:

3d-flipbook-dflip-lite
akeebabackupwp
all-in-one-seo-pack
autocomplete-woocommerce-orders
bookie-wp-addons
capability-manager-enhanced
cf7-polylang
contact-form-7
contact-form-submissions
custom-post-type-ui
force-regenerate-thumbnails
google-captcha
index.php
js_composer
mollie-payments-for-woocommerce
polylang
really-simple-ssl
toko-shortcodes
toko-sliders
w3-total-cache
wc-aelia-foundation-classes
wc-dynamic-pricing-and-discounts
woo-custom-checkout-field
woo-poly-integration
woocommerce
woocommerce-all-in-one-seo-pack
woocommerce-eu-vat-assistant
woocommerce-pay-per-post-premium
woocommerce-pdf-invoices-packing-slips
woocommerce-sequential-order-numbers
woocommerce-shipping-postnl
woocommerce-subscriptions
wp-mail-logging
wp-smushit

i am going to test this on our test server with Mollie test mode.

Ok on our test website with just MOllie and Woocommerce and the plain theme twenty-one is working. Now i have to find out which module is blocking, we don’t have a custom plugin.

Ok i have tested everything, it is Polylang plugin…. i am not sure what.

Hello @mschouten

Thank you. We just figured out the same. We are already working on it. Can you please contact the Polylang team too?

Thank you
Regards
Andreas

Great! I have contacted the polylang team 3 days ago… no Answer yet.
I have tested this with polylang versions back to 3.0 version, not working.
I hope Your Team has a fix!

• This reply was modified 3 years, 9 months ago by mschouten.

Hello @mschouten

can you please open here https://inpsyde.atlassian.net/servicedesk/customer/portal/5 a support request with all steps you did so we can reproduce it. Please write the link to this thread too.

Thank you
Regards
Andreas

Hello @mschouten

it seems Polylang free version does not support WooCommerce. I think you need to upgrade your Polylang version. Additionally, you can downgrade to Mollie 6.2.2 but we do not recommend this.

Best regards
Andreas

Ok thank you for your feedback.

Ok there are 2 plugins:
Polylang Pro
Polylang Woocommerce

We have:
Polylang (free version)
Hyyan WooCommerce Polylang Integration

So i don’t think Polylang Pro is supporting Woocommerce either, i think we need to buy the business pack or going for another multilingual option.

Thank you for your support!

I have the same issue. Could you inform me if installing The business Pack solved your issue?

Thanks a lot!

Yes, it did solved the issue!
Something with compatibility..

Hi @leoeggerickx,

Just to add some more context, the free version of Polylang does not officially support WooCommerce and this results in some bigger incompatibilities with third-party plugins like Mollie.

We used to have a feature in our plugin that added compatibility with the free Polylang version, but it caused more trouble then it helped, so we removed it.
As of the latest version, Mollie does not interact with Polylang at all and instead all the important things are handled by WooCommerce directly.

So when there are for example issues with the webhooks URL when using the free Polylang version, this is because WooCommerce and Polylang free don’t go well together, as it does not support WooCommerce in the first place.
But the professional Polylang versions provide support for WooCommerce and should also work perfectly fine with Mollie: https://polylang.pro/downloads/polylang-for-woocommerce/

Kind regards,
Niklas

Thanks for the information!