Webhook Error

Hi @kingfisher64

The plug-in would not be the reason your webhook fails. There are typically only two reasons the webhook would fail.

The first one is either your webhook secret that you entered in the plug-in settings is incorrect or you have a third-party authentication plug-in that is restricting access to the WordPress rest API.

If you go to the API settings page of the Stripe plugin you can simply click the create webhook button which is completely automated and removes any human error that could be caused from copying and pasting your webhook secret.

If it continues to fail check the Stripe webhook logs and there will be a response with some info about why it failed. That information will help track down the reason for the failure.

Kind regards

Hello,

I did do as you suggested upon initial setup and clicked create webhook button.

Entered it manually this time just in case.

When clicking test connection both succeeded the webhook secret was entered on the Settings API page. We’ve had no issues with taking payments but I understand that is a different thing altogether than webhook notifications.

I’ve checked the log and there’s nothing in there for the last 5 days and we’ve been getting this error since ??

It does say 79% error failure rate in Stripe developer section.

Thanks for your quick reply. I guess I’ll have to find out if there’s a third party plugin interferring.

It does say 79% error failure rate in Stripe developer section.

what do the error logs say about the reason for the failed webhook? That will help track down the cause.

Each response is recorded in the stripe.com logs.

Kind Regards,

It says POST /v1/payment_methods, 402 ERR in the stripe log.

Thanks.

@kingfisher64 that’s not a log entry for the webhooks. The Webhook url is /v1/wc-stripe/webhook.

You’ll need to go to the webhook section within Stripe to view those specific failure logs.

Okay, so going to webhooks > wc-stripe/v1/webhook > failed shows 2 types of errors from:

charge.succeeded
payment_intent.succeeded

“404 – the webhook delivery failed but another attempt succeeded”
“404 – this webook delivery failed. All automatic retries have been exhausted. no more attempts to deliver this event will be made.

You should be able to click on those failures and see the actual response you got from your website.

If not just toggle “test” mode in stripe.com and send a test webhook notification and provide the response here.

Kind regards