Webhook failed to deliver cURL error 28

  • Hello,

    We use WooCommerce webhook to send created orders to Google Sheets. Usually works like a charm, however sometimes we get this error in logs below and the order doesn’t get written in Google Sheets:

    [Code] => http_request_failed
    [Message] => cURL error 28: Operation timed out after 60001 milliseconds with 0 bytes received [Headers] => Array ( )

    We have checked with our hosting who have assured us there were no connection issues around the time of these errors. We have tried increasing default_socket_timeout to 5 minutes in wp-config [ ini_set( ‘default_socket_timeout’, 300 ); ] but it still times out after 60 seconds. As this only happens every couple of days for 1 to 3 orders, and we have over 150+ orders a day, we cannot find a way to replicate the error.

    Please see the status report below:

    WordPress Environment

    WordPress address (URL): https://spex.market
    Site address (URL): https://spex.market
    WC Version: 8.9.3
    REST API Version: ? 8.9.3
    Action Scheduler Version: ? 3.8.0
    Log Directory Writable: ?
    WP Version: 6.5.4
    WP Multisite: –
    WP Memory Limit: 1 GB
    WP Debug Mode: –
    WP Cron: –
    Language: bs_BA
    External object cache: ? Server Environment

    Server Info: LiteSpeed
    PHP Version: 8.2.19
    PHP Post Max Size: 512 MB
    PHP Time Limit: 300
    PHP Max Input Vars: 10000
    cURL Version: 7.87.0
    OpenSSL/1.1.1w

    SUHOSIN Installed: –
    MySQL Version: 8.0.37
    Max Upload Size: 512 MB
    Default Timezone is UTC: ?
    fsockopen/cURL: ?
    SoapClient: ?
    DOMDocument: ?
    GZip: ?
    Multibyte String: ?
    Remote Post: ?
    Remote Get: ? Database

    WC Database Version: 8.9.3
    WC Database Prefix: wpox_
    Total Database Size: 732.23MB
    Database Data Size: 385.91MB
    Database Index Size: 346.32MB
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    Generated at: 2024-06-12 12:34:10 +02:00

    Thank you in advance for any help you can provide us for this issue.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi there @garvilo,

    Thanks for reaching out.

    I understand you’re having trouble with the webhook not responding as expected. While this forum only focuses on providing support for the WooCommerce core plugin, I’d be happy to help you out.

    It means your server is not getting a response within a certain time frame, and thus, the connection gets terminated.

    As you’ve mentioned, the issue only occurs a couple of days, this makes it hard to troubleshoot, however, here’s what I recommend:

    1. Update all your plugins, and themes.
    2. Reconfigure any firewall settings from your host, as some settings can block or delay communication.
    3. Increase your PHP limit to a higher value.
    4. Try testing the cURL from a different server or host and see if it gets any delays.
    5. Check for any error logs from your host.

    Should the issue persist, I recommend checking out several resources which should help you solve the issue.

    https://www.google.com/search?q=WordPress+curl+28+error

    I hope this helps.

    Thread Starter garvilo

    (@garvilo)

    Thank you for your response,

    Sadly we have tried all of these 5 points and we still couldn’t figure out the issue. We were hoping you could maybe help us increase the timeout before connection gets terminated since we are using WooCommerce settings for setting up the webhook.

    Thank you for help so far.

    Hi @garvilo,

    Thanks again for getting back to us.

    As I had earlier mentioned above, this forum only supports the WooCommerce core plugin and any request is out of our support scope.

    However, upon a few searches, I was able to come across several articles with solutions that you could possibly try.

    Here’s the direct link.

    Should you continue facing a similar issue, I recommend the following steps:

    1. Running the exact question you’re asking, along with your webhook code, through an AI platform like ChatGPT for recommendations/changes to your code;
    2. Checking whether there are existing plugins in the WordPress plugin repository that might be doing that already.
    3. Joining our WooCommerce Slack community (it does have a developer channel where you can ask coding questions): https://woo.com/community-slack/

    I hope this gets you going.

Viewing 3 replies - 1 through 3 (of 3 total)
  • The topic ‘Webhook failed to deliver cURL error 28’ is closed to new replies.