Webhook is failing

  • Joseph G.

    (@illumination2025)


    6 years, 3 months ago

    Not sure this will effect taking payments or not in total, but did want to pass it along to see if can be resolved.

    “…webhook endpoint associated with your xxxxx account in live mode had been failing…”

    Please let me know if there is anything I can do do assist you.

    Thanks and appreciate all of your hard work on creating this plugin for us all.

    Happy Tuesday!

    Sincerely,

    -joseph

    Ps. The above quote is a part of a Stripe email notification.

    • This topic was modified 6 years, 3 months ago by Joseph G..

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor MariaKravchenko

    (@mariakravchenko)

    Hello.

    Can you explain your issue in more details. As I understood your invoice is not updating with paid status because of “webhook endpoint associated with your xxxxx account in live mode had been failing”?

    Or what the issue in general, what that preventing you to do?

    Your Webhook URL settings could be found in WP-Invcoice/Payment tab. Check it.

    Regards.

    Thread Starter Joseph G.

    (@illumination2025)

    Hi, Maria.

    As far as I know, it’s not mission critical.

    I am happy to show you the mail or whatever you need to check it out, if you are interested.

    Otherwise, as again, if not mission critical, I can just remove the webhook. It’s been so long since I entered the field on Stripe, I cannot even remember when or why I did it! ?? D’oh… sorry! ??

    Your call.. of course, I don’t want to send the email in this medium, so you can send me your email or email me at ‘joseph – verilucis – com’ and I will forward to you?

    Thanks, Maria! Happy Tuesday!

    -joseph

    Plugin Contributor MariaKravchenko

    (@mariakravchenko)

    Just set up your webhook again if you need it. Go to the WP-Invoice/Payment/Stripe options – copy Webhook URL and add up it to your Stripe account.

    Probably you are receiving that message about some old Webhook URL.

    Thread Starter Joseph G.

    (@illumination2025)

    I already checked that, Sillygirl. ?? It’s the same one in Stripe. The URL doesn’t ‘work’, which is why I submitted the issue. ??

    Plugin Contributor MariaKravchenko

    (@mariakravchenko)

    Something particular wrong in your settings in WP-Invoice or in your Stripe account, so I was just verifying all details. “Silly girl” is not acceptable for the technical support, who is trying to help you for free.

    check that your endpoint is enabled in Stripe account https://screencast.com/t/UfkoLq1GLNgf

    Otherwise, your issue is not common and should be investigated directly. In such case, our support is paid.

    Regards.

    Thread Starter Joseph G.

    (@illumination2025)

    Sorry if I offended you. Was just trying to be nice / friendly.

    Having said that, I respectfully ask that you DO NOT attempt “help” me or interact on this thread anymore. Appreciate the time you spent trying to help, and thank you for your understanding and compliance with my request.

    YES, the hook URL was correct and of course the hook is active. I would NOT be receiving emails about the hook not being reached if the hook was inactive on the stripe side. These are not helpful answers, even if I realize someone might be covering her/his ground. The first question made sense to ask, the second does not, given the context.

    Any friendly persons who are interested in helping, it would be greatly appreciated.

    Thanks in advance! ??

Viewing 6 replies - 1 through 6 (of 6 total)
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