webhook sends old orders in bulk

  • Resolved ipoblete

    (@ipoblete)


    10 months ago

    Hello,
    something very curious happens to me with 3 sites. I have 3 sites with woocommerce 8.4.0 on 3 different hosting with very similar plugin configurations. I have webhooks on all 3 that connect to my billing system.
    Last Thursday in the early morning, more than 60 transactions were sent via webhooks on the 3 sites, which were sent in batch and in succession. Some of them generated error 400 because being many and in a row, it activated a block in my billing provider. In the end the webhook was automatically deactivated in one of the sites.
    Yesterday in the early morning the same thing happened. A week later at about the same time it happened last week. Fortunately now it happened on only one of the sites and there were fewer invoices.
    Any idea how I can detect/debbug what is causing the problem?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @ipoblete,

    Could you please check the Server Logs? The server logs will provide detailed information about what’s happening on your site at the time of the issue. Look for any unusual activity or errors that coincide with the time the transactions were sent.

    Also, inspect the Webhook Logs. WooCommerce logs all webhook activity, including each delivery attempt and any errors. You can find this in WooCommerce > Status > Logs.

    Alternatively, check Your Billing Provider’s API Limitations. Your billing provider might have limitations on how many requests can be made in a certain period. If you’re exceeding this limit, it could result in a block.

    In the meantime, you can run a conflict test to help you identify the cause of the issue. More info: https://woo.com/document/how-to-test-for-conflicts/

    Let us know how that goes for you.

    Thread Starter ipoblete

    (@ipoblete)

    Hi @shameemreza

    thank you for this reply. Seems that i found the issue.

    Best regards,

    Plugin Support Shameem R. a11n

    (@shameemreza)

    Hi @ipoblete,

    I’m glad you were able to find a solution to your inquiry here! Should you have further inquiries, kindly create a new topic here.

    Meanwhile, if it isn’t too much to ask for – would you mind leaving us a review here?

    It only takes a couple of minutes but helps us tremendously. It would mean so much to us and would go a really long way.

    Thanks!

    Hi @ipoblete, can you please share with me the solution? Seems I have the same issue. Thank you!

    Thread Starter ipoblete

    (@ipoblete)

    Hi @zavadovsky

    hello,
    I found that it was a plugin that sent the information. There was a Scheduled Actions / cron that ran and resent the requests executed by this plugin that I mentioned.

    Best regards,

Viewing 5 replies - 1 through 5 (of 5 total)
  • You must be logged in to reply to this topic.