Webhooks fine, Still not marking as “complete” in website.

Hi Alison,

Happy to help.

First, make sure you have set your webhooks as outlined in our document here:
https://givewp.com/documentation/core/payment-gateways/stripe-free/#connecting-stripe-and-your-webhook-required

Although the document suggests 8 webhook events, try using ALL events in your webhook.

Next, make sure the donation form page and the Donation Confirmation page are excluded from the cache.

Caching is handled differently on various sites and web hosts, and most of them allow for excluding specific URLs or parts of URLs from caching. At the very least, you should exclude the following slugs from caching:
/donations/
/donation-confirmation/
/donor-dashboard/

Also, the following query strings:
give-embed=donor-dashboard
giveDonationFormInIframe=1

Your host or the caching plugin/solution you are using can help with that. Some of them may require what’s called a “wildcard” like /donations/* to capture all subdirectories under the /donations/ folder.

You can also temporarily disable caching on the site to confirm that the uncached site isn’t showing the problem.

While fine-tuning cache falls outside the scope of the support we’re able to provide, your success with online donations is our number one priority, and we’re happy to provide any tips.

Hi there,

Just checking in on this issue.
Do you still need assistance here?

If you still need help, reply and we’ll make sure everything is handled.