Webinar Overview not working

  • Resolved abooltink

    (@abooltink)


    4 years, 9 months ago

    Hi,

    When I use the [gotowebinar] shortcut on this page I get the “Something’s not working. It looks like the API call … ” message, whereas when I click on the “Connect with my gotowebinar application” the authentication is succesfull.

    Also the [gotowebinar-reg key=”…”] shortcuts on another page (https://preview.comex.eu/?page_id=62119) work fine. At least they do after I once connected the plugin with the shared app and then switched back to my own client-app.

    Why does the overview shortcut not work, if the registration shortcut does?

    Best regards,
    Axel

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Hi @abooltink,

    Can you provide diagnostic information which is asked for in the “Support” tab in the plugin settings, this is below where it says in big red writing “Before you create a support request on the WordPress Forum, please include the following information otherwise your request will not be answered.”

    Thanks ??

    Thread Starter abooltink

    (@abooltink)

    Hi,

    sure, see below. I normally don’t read big red writings :-). Let me know if you need screenshots or anything else. And thanks for the very fast response.

    PHP Version: 7.4.4
    Wordpress Version: 5.3.4
    Plugin Version: 14.14
    Current Theme: The7
    Application Used: Own Application
    Active Plugins:
    The7 Ultimate Addons for WPBakery Page Builder
    Beaver Builder Plugin (Lite Version)
    Classic Editor
    Joomla Importer
    Contact Form 7
    The7 Elements
    FG Joomla to WordPress
    The7 Go Pricing – WordPress Responsive Pricing Tables
    The7 WPBakery Page Builder
    Modern Events Calendar Lite
    PDF Embedder
    The7 Slider Revolution
    Search & Replace
    Slide Anything – Responsive Content / HTML Slider and Carousel
    GDPR Cookie Consent Banner
    WooCommerce
    WordPress Importer
    WP GoToWebinar
    WP Mail SMTP

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    In the General tab in the plugin settings, clear out the settings you entered for your custom application, save the settings, refresh the page, click the connect button, follow the prompts. Then go to the clear cache tab, clear the cache, then try out the shortcode.

    Hopefully that should work.

    Thanks,

    Thread Starter abooltink

    (@abooltink)

    Yes, this works, although I did not have to follow any prompt (because I connected this way before, I assume) and I could not clear the cache, because I did this a few hours ago (24h limit).

    Anyhow, in your header you recommend using an own app for more consistency – do you know, why this does not work in our case?

    Thanks a lot for helping this fast.

    Plugin Author Northern Beaches Websites

    (@northernbeacheswebsites)

    Probably because you hit API limits with your application. If you want to use your own application you can, but it might be best to contact GoToWebinar and get them to increase your API quota. Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)
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