Webinar registration worked only for one user

Hi @kirti09 ,

Thanks for the inquiry!

The free version is definitely not limited to a single user or recipe run here. That wouldn’t be the issue.

Our first question would be about the recipe type and trigger you’re using. Maybe you can send a screenshot with everything expanded. Perhaps you’re running a Logged-in recipe type, which would only run the recipe for users that are signed in, so we would want to check that.

Do you see anything in the Automator > Logs for subsequent recipe runs? If so, are any errors shown?

Related to your #2 question, the Everyone recipe will fire for both logged in and anonymous users. That is what you should be using here (assuming this is on a public page).

Hello,
I want t showcase my page to everyone not only to logged-in users, and I want to register a user for webinar after filling out the form. But when I select recipe type to everone then only 2 triggers are enabled which are:

1. add attendees to webinar
2. remove attendees to webinar.

So basically my page is public so every users can be able to register. But that trigger is enabled only for logged-in recipe type.

I am adding some screenshots. Please help me with this issue ASAP.

1. https://prnt.sc/V6qlPlboSsVu – Recipe 1
2. https://prnt.sc/JuOT_oV6GUCp –Recipe 2
3. https://prnt.sc/1Pr4yiIgsc_g –Logs
4. https://prnt.sc/ZS4YhWTmDGl1 –Other webinar fields

Thanks in advance.

Hi @kirti09 , recipe 2 looks good. Recipe 1 should be redundant since the Everyone recipe will fire for everyone.

The logs show errors, but not you clicking in to show what the specific errors are in the Details button. What error is being returned?

Keep in mind that Zoom normally requires first name, last name and email. Are you sending all of those values over? We really need to see the full recipe with everything expanded so we can see how you’re using the tokens from the form entry in the Zoom action.

Hello,
I am providing first name, last name, email of zoom to recipe. Also Please tell what value should I need to add to “Occurances” and “Webinar Questions”.

1. https://prnt.sc/W0B8SGR4wbTl
2. https://prnt.sc/o3kCNUyo279H

Please check ASAP

• This reply was modified 1 year, 2 months ago by kirti09.

Sorry, what’s at the top of the action details with the error in screenshot #2? Is there a mention of the response from Zoom?

Have you set webinar questions on the Zoom side? That section shouldn’t be blank. You should click the Get Webinar Questions button to retrieve them, and then if you’re capturing answers from users in the form, you should be including the tokens for those fields (https://automatorplugin.com/knowledge-base/managing-tokens/ might help) in the “Value” column. You must pull the questions down from the webinar first though so that something is populated in the Question column (it’s read-only because it pulls down the values from the webinar).

Hi,
I have added questions also. Values of questions is also get captured correctly. Please let me know what should be value of occurences field and if it is mandetory. Please check SS. There is no response from zoom.

1. https://prnt.sc/Cl1duT_Cb-Rq
2. https://prnt.sc/49BiMASEej4s

Please HELP me ASAP.

Hello,
I got what is an issue. It worked well for default registration form. But its not working when we add extra fields for zoom registration form. I have added questions in recipe and it takes all value properly but still I got following error.
“Invalid parameter: country”
Please check SS and let me know.

1. https://prnt.sc/bCu64YxUQi_W
2. https://prnt.sc/eraKKtoztubh
3. https://prnt.sc/NPEV1sG8i7S4
4. https://prnt.sc/qU8CaYOWKHFo
5. https://prnt.sc/6W-GhXgd0Nlj –CF7 form

Thanks for the additional details. Per your message, our developer confirmed that the issue is with the country value you’re passing. This is on the Zoom side and it’s rejecting it because what you’re passing in is invalid.

One possibility is that perhaps the “Country” field you set up on the Zoom side is a drop-down and options are limited to some values only, and perhaps “India” isn’t an allowed value. You could try removing the Country field on the Zoom side so it’s not required, just so you can see the recipe working to confirm that’s the issue, then perhaps add it back and troubleshoot why the value you’re passing is being blocked by Zoom.

Our developer also mentioned that if you are trying to enroll the same user multiple times, Zoom might be blocking that contact. They have very low rate limits (see https://developers.zoom.us/docs/api/rest/rate-limits/#daily-registration-requests) and our development team mentioned that when they were testing similar workflows it helped to rotate email address for registration to avoid being blocked.