WebP Converter doesn’t work

Hello @perelovski

Thank you for reaching out and I am happy to help!

Can you please check the source once you click the convert all button and check the network tab for any 404 Ajax requests?
check the debug and see if the allowed memory was exceeded and increase the memory in this case.

Also, check if you have any security plugins that may blocing the requests and disable it to test this.

Thanks!

Hi.

I do not have any security plugin to block the requests.

And also I do not know how and where to check for the Ajax requests and allowed memory? Any help would be appreciated.

Thank you.

Hello @perelovski

When the Convert All is active please follow the steps below:

1. Right-select an element on the page you have open and select Inspect. This will open a screen on the side of the webpage.
2. Navigate to the Network tab near the top of the page.
3. Failed requests will have a red color. Find the red requests that seem relevant to what is failing on the page.
4. Select the chevron on the left to expand the request. Often this will contain more information such as an error message and an errorInstanceID.
5. If you are not seeing any relevant errors, try re-triggering the behavior that caused the failure with the console log open.

Please also check this article on how to check and increase php memory size

Also check your debig log for any errors.

Thanks!

Hello. Thanks for the detailed guide. I have done some of the steps. When I try Convert all, there are 3 ajax requests in the Network inspect tab. And then comes the red flag saying that it’s error 503. Later, I tried to change the php memory size in htaccess and phpini files following the article. But then the webpage failed, gave me internal 500 error without possibility to even login through the admin cpanel. With restoring the httacess file, the error was fixed, but the WebP converter failed to work. Any other suggestions I might try? Thank you.