WebP converter stuck in the Processing state

  • Resolved Branko

    (@lookiz)


    10 months, 2 weeks ago

    Hi, I use the free version and I only have 110 images on my website, the plugin was successful on 84 images and now it has been down for 2 days for 26 images, I can’t stop the process because the “convert all” button is not clickable and in the media library it remains in “processing”.

    How can I restart or stop this state? https://i.postimg.cc/8PXCdp4H/webp-convert.png

    I’m also seeing another issue in Site Health with the error “The scheduled event, action_scheduler_run_queue, is slow to run. Your site continues to run, but this may mean that scheduled articles or automatic updates may not work.” With the “WP Crontrol” plugin I paused the “w3tc_imageservice_cron” cron event and the error on Site Health is resolved, but I can’t delete it because the event is not found. can you give me a solution thanks? https://i.postimg.cc/C1ZK6WK8/download-2.png

    • This topic was modified 10 months, 2 weeks ago by Branko.
    • This topic was modified 10 months, 2 weeks ago by Branko.
    • This topic was modified 10 months, 2 weeks ago by Branko. Reason: screenshot

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @lookiz

    Than you for reaching out and I am happy to help!

    The problem you are mentioning regarding the site health, may be the reason the images are stuck in proccessing.

    The WP-Cron system in WordPress is not a “real” cron system, which means events may not run exactly according to their schedule because the system relies on regular traffic to the website to trigger scheduled events.
    While WordPress core runs a cron event it prevents further events from running to avoid multiple processes accidentally running the same event twice. The maximum duration of this “lock” is set by the?WP_CRON_LOCK_TIMEOUT?constant which by default is set to 60 seconds.If an event takes longer than this duration to run, and events are scheduled with an interval of less than this duration, then those events will not run according to their schedule. They will run late.

    So, relying on wp-cron is not always reliable. What you can do is refresh the page a couple of times and see if this helps! Do not pause the “w3tc_imageservice_cron” cron event because that means that this cron will not run and therefore will not be able to convert the images.

    The only real alternative here is to setup a server-side cron job that will triger the corn event manually.

    I hope this helps!

    Thanks!

    Thread Starter Branko

    (@lookiz)

    I paused it because no image was converted for 48 hours, the server-side solution if not technically explained is difficult to put into practice, I’m forced to uninstall this extension and use an external service, thanks.

    Plugin Contributor Marko Vasiljevic

    (@vmarko)

    Hello @lookiz

    Thank you for your feedback.
    You can check this with your hosting provider and explain what you want to achieve. Here is an example of how to set up a server cron job.
    Once again, this is related to the wp-cron, and as I can see most of the images are already converted.

    Can you please chasre if you are on a sharred server or VPS/Dedicated?

    Thanks!

Viewing 3 replies - 1 through 3 (of 3 total)
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