WebP format images are not being generated, only in the gallery.

  • Resolved arsenburukov

    (@arsenburukov)


    9 months, 1 week ago

    Good afternoon, for some reason, WebP formats are only present in the photos in the product description.

    A screenshot is provided above, showing the image in the product description, and below will be a screenshot of the image located in the product gallery.

    My settings:

    Please help solve the problem.

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)
  • Plugin Author WP Media

    (@wp_media)

    Hi @arsenburukov

    The solution in this case would be to choose the rewrite rules way to display your WebP images through Settings > Imagify unless you are using Cloudflare/ CDN, can you please check this? Once the rewrite rules are enabled then please use this guide to check if WebP is displayed on your site.

    Let me know if you need further assistance. I’ll be happy to help.

    Best Regards,

    Ioanna

Viewing 1 replies (of 1 total)
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