Webp images are not displayed correctly with JETPACK IMAGE CDN

Hi @vlohar08 –

We’re aware of this issue and are currently looking into it. Are you uploading lossy WebPs with alpha transparency? If so, you can try to upload in the lossless WebP format to see if it resolves the issue.

Well, IDK about alpha transparency. But I am using lossy webp images. Saving PNG files from photoshop and converting them to Webp using this website. I tried using Lossless webp images and they are displayed correctly. The only problem with lossless images is that they will increase the page size.

Please fix the issue ASAP so we can start using lossy webp images.

Thanks for the additional information.

Our development team is aware of the issue and is working on a fix, but at this time, we don’t have a specific timeframe for when it will be fixed.

We’ll update the thread here once the issue has been fixed.

Hi @vlohar08 –

We have deployed some changes to the Site Accelerator code that should resolve your issue. Could you try again and confirm that it works?

It’s Working.
Thank You for the solution!

Edit:
It’s working for only a few images. I think the other images are too much compressed or have a smaller resolution like 500×500 with a size of 10KB in WEBP format. Higher-resolution images are displayed correctly.

• This reply was modified 3 years, 5 months ago by Vishal Lohar.

Could you please provide links to a few images that still aren’t working so that we can take a look?

If you want the links to remain private, you can also contact us via this contact form.

If you chose to contact us via email, please reference this thread.

Cleared Cache and Database using Litespeed cache plugin. And Everything is displayed correctly now.

Thank you for the solution.

I am happy to know that this was sorted when you’ve cleared the cache; I am closing this thread and marking it as resolved.

Best,