webp images not imported

  • Resolved torreno

    (@torreno)


    6 months, 1 week ago

    Hello, tried Snippet, uploading the media with the same names before the import, but still can not get the images be set for the imported products. For some reason it sets the same attachment ID! What can be the solution?
    05-23-2024 @ 14:42:17 – Importing as new product ID:41496
    05-23-2024 @ 14:42:17 – Row :1 – Processing item.
    05-23-2024 @ 14:42:17 – Found simple product object. ID:41496
    05-23-2024 @ 14:42:17 – Setting Featured Image. URL:https://ggheaven.com/wp-content/uploads/2024/05/rob.webp
    05-23-2024 @ 14:42:17 – Attachment ID:41495
    05-23-2024 @ 14:42:18 – Row :1 – Product imported successfully.
    05-23-2024 @ 14:42:18 – Row :2 – Parsing item.
    05-23-2024 @ 14:42:18 – Importing as new product ID:41498
    05-23-2024 @ 14:42:18 – Row :2 – Processing item.
    05-23-2024 @ 14:42:18 – Found simple product object. ID:41498
    05-23-2024 @ 14:42:18 – Setting Featured Image. URL:https://ggheaven.com/wp-content/uploads/2024/05/scythe.webp
    05-23-2024 @ 14:42:18 – Attachment ID:41495
    05-23-2024 @ 14:42:19 – Row :2 – Product imported successfully.
    05-23-2024 @ 14:42:19 – Row :3 – Parsing item.
    05-23-2024 @ 14:42:19 – Importing as new product ID:41500
    05-23-2024 @ 14:42:19 – Row :3 – Processing item.
    05-23-2024 @ 14:42:19 – Found simple product object. ID:41500
    05-23-2024 @ 14:42:19 – Setting Featured Image. URL:https://ggheaven.com/wp-content/uploads/2024/05/recall.webp
    05-23-2024 @ 14:42:19 – Attachment ID:41495

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @torreno,

    Thank you for reaching out to us.

    We are unable to replicate the issue in our testing environment. Could you please confirm if you have properly mapped the image fields during the import process? Also, to better assist you, could you please share the import CSV file with us? You can upload the CSV file to any file-sharing platform and then share the link with us.

    Thread Starter torreno

    (@torreno)

    Hello, here is the link: https://filetransfer.io/data-package/Tu6e7rcH#link

    Plugin Support WebToffee Support

    (@webtoffeesupport)

    Hi @torreno,

    Thank you for sharing the CSV file. However, we were unable to reproduce the issue during our testing. To better understand the problem and provide assistance, could you kindly share a screen recording of the issue by replicating it via this link?

Viewing 3 replies - 1 through 3 (of 3 total)
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