Webp not displayed

  • Resolved xemita

    (@xemita)


    1 year, 6 months ago

    Hi,

    I’m paying the PRO version but I’m not receiving support. Not even a message to confirm you’ve received my question.

    Many images are not displaying as webp, I need help please. I’ve tried most of the solutions you’ve posted in posts.

    Thanks.

Viewing 2 replies - 1 through 2 (of 2 total)
  • Plugin Author WP Media

    (@wp_media)

    Hi @xemita

    Thank you so much for your patience as I am handling the tickets mostly alone and I am sorry to hear about the issue!

    Can you please clarify which is the email you used to contact us so I can check it on our end?

    Regarding WebP display, on the following link, you can see how to check if WebP is displayed on your site https://imagify.io/documentation/how-to-check-if-webp-image-is-displayed-on-your-site/

    There are a few reasons why WebP will not be displayed using picture tags:

    – background images added via CSS
    – there is no WebP generated
    – page element HTML is loaded after Imagify looks for the source code to apply WebP markup
    – images are external

    There are a few main reasons for this to fail using rewrite rules:

    – you are on NGINX and didn’t apply custom rules to nginx.conf file manually
    – image is missing a WebP version (check by opening the image in browser and append “.webp” to its’ URL
    – mod_rewrite is not active on the server (Apache)
    – image is external so it can’t be rewritten

    Could you please share your website URL so we can check it from our end?

    Best Regards,

    Ioanna

    Thread Starter xemita

    (@xemita)

    Hi,

    Unfortunately this is not solved, I contacted via website yesterday again for this reason, please help. Thank you.

Viewing 2 replies - 1 through 2 (of 2 total)
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