Webpage Garbled

This may be a plugin or theme conflict. Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles. Start with Next Gen Gallery, as the images seem to be part of a slider/gallery.

If you can install plugins, install “Health Check”: https://www.ads-software.com/plugins/health-check/ On the troubleshooting tab, you can click the button to disable all plugins and change the theme for you, while you’re still logged in, without affecting normal visitors to your site. You can then use its admin bar menu to turn on/off plugins and themes one at a time.

See https://www.wpbeginner.com/plugins/how-to-deactivate-all-plugins-when-not-able-to-access-wp-admin/

HI thanks for your response –

It seems to be creating tags on photos like crazy – 16 000 so far.

I am using NexGen gallery as a photo manager.

I will try your suggestions and see if it makes any difference.

OK – so I disabled all plugins and tried to change the theme and I got an error saying:

There has been a critical error on this website. Please check your site admin email inbox for instructions.

I am an admin – but I do not get any emails from WordPress!

I suggest you to check the PHP logs for errors, or enable WordPress debug mode to check what is causing the problem.

Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you cannot access wp-admin, there are other ways to deactivate plugins:? https://www.ads-software.com/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

OK – I have narrowed it down to the NextGen Gallery Plugin which is just generating and publishing pages automatically.

I have deleted the plugin and replaced it with a new one.

I am now trying to get to MENUS to switch off the automatically generate pages switch – but MENU just crashes every time and gives me an error message that it has emailed the SIte Admin (Me) with the error, but I never get the email.

Any suggestions.

I do not know where the site is hosted so that’s another issue.

Your host seems to be “hivevelocity.net”. I recommend asking at https://www.ads-software.com/support/plugin/nextgen-gallery/#new-post so the plugin’s developers and support community can help you with this.

Thanks again, esp for the HOST name – I will need to get hold of them somehow – but this being a charity website no one knows anything!!

I am already in touch with IMAGELY and they are helping – but the next step is to switch off the auto-generation thing – which is apparently in MENU – but I can’t get to the MENU page to do this!! Grrrr!!

Thanks again – any ideas are always welcome!

“but I never get the email.”

As noted above, Errors like this are logged. Check the error log on your server. If you can’t find the log, please contact your host.

Meantime, enable wp_debug and wp_debug_log and after an error, look at wp-content/debug.log to see if anything gets logged there. https://www.ads-software.com/support/article/debugging-in-wordpress/

You can also try this: Please attempt to disable all plugins, and use one of the default (Twenty*) themes. If the problem goes away, enable them one by one to identify the source of your troubles.

If you cannot access wp-admin, there are other ways to deactivate plugins:? https://www.ads-software.com/support/article/faq-troubleshooting/#how-to-deactivate-all-plugins-when-not-able-to-access-the-administrative-menus

Thanks – as I have mentioned – I do not know where the site is hosted – I think it’s at hivevelocity.net and 1 am checking with them.

I am the WP-Admin (volunteer with no WP experience) so need to know where the debugging setup is etc…

Sorry about the low level of knowledge – but I just volunteered to do this when the other guy disappeared !!

Please read the links on debugging I provided!

I did – but as I do not have access to the web server files/folders (SFTP or C-Panel) I cannot locate the wp-config.php let alone edit it.

But if I get access I will let you know what occurs.