Webpage has disappeared after update

  • Hello. I understand that we shouldn’t make a fuss regarding the WordPress updates but we don’t have a lot of IT support and our website has now disappeared due to the update and we’re at a loss. This happened a few updates ago and the media person at the time really struggled to get it back. We almost thought we had lost it. Can anyone help us restore it? We’re not IT minded or savvy so a lot of IT wording and acronyms is really confusing. Is this going to keep happening? HELP!

    The page I need help with: [log in to see the link]

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  • Hello @mediaglss2023

    I’m sorry to hear about the downtime your website is experiencing. To address this issue effectively, I recommend the following steps:

    1. Contact Exclusive Hosting Support: Since your website is hosted with Exclusive Hosting (https://www.exclusivehosting.net/), they should have the necessary resources and expertise to help you resolve the downtime issue. I recommend reaching out to their customer support as soon as possible. They will be able to investigate the cause of the downtime and work towards restoring your website to its normal state.
    2. Provide Website Data: When contacting Exclusive Hosting support, make sure to provide them with all relevant details about your website, the nature of the downtime, and any error messages you’ve encountered. This information will assist them in diagnosing and fixing the problem more efficiently.
    3. Professional Help: If you find that resolving the downtime requires technical expertise beyond your scope, you might want to consider seeking professional assistance. The WordPress community is home to skilled developers who specialize in troubleshooting and resolving website issues. You can explore this option by visiting https://jobs.wordpress.net/post-a-job/ to hire a professional who can help you address the issue professionally.

    Please remember that resolving downtime issues often requires technical knowledge and access to the hosting environment. I encourage you to get in touch with Exclusive Hosting’s support team as your first step, as they have direct access to your hosting environment and can provide tailored assistance.

    Hope this helps.

Viewing 1 replies (of 1 total)
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