Hi @janice4summer
Our support team already responded to your thread and are working to replicate your issue. More to come on your support thread about the issue.
Lifetime Support – you still get lifetime updates…
1) We did not take the decision lightly but in order to create a sustainable support model and to be able to respond to tickets in a timely fashion, we had to make this tough decision.
2) We did customer surveys, looked at industry leaders and talked to experts in the field to see how to solve for this unique situation.
3) We provided customers options on how to get extended support.
We hope you understand and we will help you with the issue that you are facing currently.