website

Hi @patiohq,

I’m just a user like you, but I thought I would check that you’re going to:

https://supportcandy.net/

I’m able to get there and log in to my account. I’m in Vancouver BC for what it’s worth.

Hello @patiohq,

Sorry for the inconvenience caused to you. Rest assured, we will help you out with the issue.

I checked the site using different location and browser and it is working fine for us.

Please check the site again and let us know if you face the issue again.

@mike80222, thanks for the prompt response and feedback.

Thank you.

i get this.

This site can’t provide a secure connection

supportcandy.net sent an invalid response.

• ERR_SSL_PROTOCOL_ERROR

Something is very strange here. It looks like your browser doesn’t like the SSL Certificate on the SC site. Or is having some other problem with the SSL protocol. I’m seeing a valid certificate which is good until 19 Jan 2025. Can you trying viewing the certificate in your browser? (If you know how to do that.)

You might try a different device or different browser and see if you get the same result. Also, if you’re currently on a vlan, try from a non-vlan connection.

I’m only answering because SC is in the India time zone and you might not hear back from them right away. I don’t have any special knowledge about the SC site. Just what I can see from here.

Hello @patiohq,

Please check if you are using any Google chrome extension for additional security, the extensions like Malwarebyte sometimes cause the issues.

You can check the issue on other browser without the extensions.

Thank you.