Website crash

  • I recently installed the plugin and did the backup. It reached 99% and after hours, it still wouldn’t reach 100%. Upon refresh, it seemed fine but I started not being able to write posts or pages. My menu also went away although it was visible on the site. Now, it has error establishing connection. I use cloud flare so maybe it has a resource limit? What is the best solution to this? Sometimes, it even goes to the first wordpress install when I go to the site? Any help would be appreciated.

    https://www.ads-software.com/plugins/backup-wp/

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  • Plugin Author Sygnoos

    (@sygnoos)

    Dear user,

    Thank you for contacting us.
    All server configurations are different, and the reason of this issue always varies.
    Generally speaking, happens that shared hostings have an execution time limit of X seconds for PHP scripts, which is not enough for performing full backup. A full website backup is a complex process which may take a couple of minutes depending on many circumstances. Could you please check if you have limitation on this configuration?
    Otherwise, please contact our support team via e-mail and we will be happy to help you out! Our e-mail is: [email protected]

    Regards,
    Sygnoos Team

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