Website crash after update

Hi,

Re uploading the older version resolves the issue.

Which older version are you saying works for you?

Thank you

Thanks for the quick reply,

I am using version 1.3.9.1 on WordPress Version 5.3.2

Thanks

Just to be clearer – I mean the older version that works is version 1.3.9.1 and the one that doesn’t work for me is the latest update. version 1.3.9.2

Hi,

Just for testing purposes, can you carry out the following steps. Deactivate all other plugins except ours, then carry out a test. Let me know what happens.

Thank you

Hi, I have tried that just now and received the same error.

all other plugins deactivated and then proceeding with the update

restoring to version 1.3.9.1 resolved the critical error

Thanks

Thank you for reporting back. I have submitted a message to the developers to investigate further your issue.

Thank you

Can you please ask your hosting provider to read the error_log file? That will have some clues as to what is exactly causing the issue on this particular server.

Also, it maybe worth trying PHP 7.2 or PHP 7.3. You should be able to do that from your cPanel. Or you can ask your hosting provider how to do that.

Hi I tried changing the PHP to 7.3 and the site crashed before I even updated the plugin.

I have found an alternative plugin at this point, sorry.

Thanks again very much for your help with this so far.

I am happy to know you found a solution to your problem. I am marking this thread as resolved.