Website crashes after retrieving reviews

  • Whenever I click on Retrieve Reviews, it gets them alright but right after that my website crashes/freezes and goes down for about 2 minutes. It then magically comes back online.

    I’m using the Google Places API with my own API key. I’m on a pretty powerful VPS server as well, so this shouldn’t be happening.

    Please advise. Thanks!

    • This topic was modified 1 year, 1 month ago by John.
    • This topic was modified 1 year, 1 month ago by John.
Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author jgwhite33

    (@jgwhite33)

    I agree, I haven’t heard of this before. It really shouldn’t happen with the places API. Here’s what I would do.

    1. Check the javascript console when you click the button. Open it before you click and watch for errors. To open, right-click on the page > inspect > look for the console window.
    2. Contact your hosting provider to check the php error logs for any information that might help.
    Thread Starter John

    (@motinews)

    Thanks for the reply.

    There’s no error message in the Console: https://imgur.com/a/npvLbxB

    I’ve checked the server error logs myself and there’s nothing related to WP Review Slider.

    Plugin Author jgwhite33

    (@jgwhite33)

    Very strange. I’m not seeing any issues. Can you tell me the Place Id you are using?

    Thread Starter John

    (@motinews)

    Any place id I use I get this issue, for e.g. ChIJza-tqUOLfCER7gTMA9uuc4w

    Thanks.

    Plugin Author jgwhite33

    (@jgwhite33)

    Seems to be working for me. We are talking about the same plugin correct? The reason I ask is the screenshot you sent of the message in the console I do not recognize that text. My plugin is here…

    https://www.ads-software.com/plugins/wp-google-places-review-slider/

    If there aren’t any errors in the console and no messages in php admin, I really don’t know what else to try.

Viewing 5 replies - 1 through 5 (of 5 total)
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