Website disappeared! PLEASE HELP!

Using an FTP client or your hosting’s cPanel first navigate to wp-content/themes/ directory and delete the iTek theme – refresh both the front end and the admin site so that the default theme kicks in giving you access back.

One you are back in the admin area you can proceed to re-install iTek and proceed from there. Do remember that it is always advised never to edit any of the theme’s files and if you must (at your own risk) never edit it in an active state – always deactivate it first, edit then use the preview before reactivating it.

Let me know once you have access back and we can then look at what you wanted to achieve and see if we can get you a not so drastic solution.

Regards,
Zulf

Hi Zulf
Thanks for your quick response. I am a graphic designer and not a programmer so I know I was treading in shaky territory.

I’m not sure how to get to a FTP client and I will find out about the hosting.

Can you contact me at [Email redacted]

I really appreciate your help and I’ve learned my lesson on touching code!!

Susan

Hi Susan,

Could I ask you to open a ticket here: https://www.wpstrapcode.com/support with your contact details and I’ll do my best to assist you get back up and running.

Zulf

Thank you, Zulf!

It is ticket #394754

Also, when we get this fixed…. I would like to put an animated gif in the header bar. But, when I try it comes in flat without animation. It animates in the body if I use it there though

thanks!!