• Hi, I stopped receiving email notification from my web plugins (webba reservations and Ninja forms) The plugin interface seems ok and the messages are there, so I′m thinking maybe it′s a website problem? Could you advice me where to check?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    It sounds like your hosting provider has disabled PHP’s mail() function, which is used by WordPress to send you email notifications, and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    Thread Starter evalo

    (@evalo)

    Hi, I did a health check, looks like the email is being sent, but doesn′t arrive to my inbox. Other than the SMTP plugin, is there a way to enable PHP’s mail() function somehow? Could it be a result a upgrading PHP recently?

    Moderator James Huff

    (@macmanx)

    If the email didn’t arrive, try a different email address.

    If it still doesn’t arrive, you’ll need to either try an SMTP plugin or ask your hosting provider’s support to enable PHP’s mail() function on your server.

Viewing 3 replies - 1 through 3 (of 3 total)
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