Website Does’t Load after purging cache

Hello,

I am sorry about the issue you are experiencing and I am happy to assist you with this.
Can you please share your website URL?
Among the most common issue is a breakdown in communication between the server powering a website and the site itself, leading to the platform’s inability to request resources.
So you should check the usage on your server and possibly, if on shared hosting, possibly it’s time to upgrade to a better plan.
If everything is being cached to disk, then on some occasions this may happen depending on the settings
For example if you have Page Cache, Object Cache, Database Cache, and minify enabled and all caching to disk, the server may overload once new requests are pulled.
Can you also confirm if you are using Varnish for a proxy?
Thank you!

Can you please share your website URL?

My site url is https://questionpapershub.com/home/

For example if you have Page Cache, Object Cache, Database Cache, and minify enabled and all caching to disk, the server may overload once new requests are pulled.

I have only Page cache, minify, and browser cache enabled. (Database & Object cache are not enabled).

Can you also confirm if you are using Varnish for a proxy?

No, I am not using varnish for proxy.

if on shared hosting, possibly it’s time to upgrade to a better plan.

Yes, I will try upgrading my hosting plan.

This issue started lately, earlier it didn’t have such issues. The site was never down.
Can you please look into this, because if the issue still remains, then I will have no choice to upgrade my plans.

Hello @qph9697

Thank you for the information.
The only thing I can suggest is to manually delete the /cache/ folder in wp-content. Possibly the folder got too big. After that try purging the cache.
In any case, the 503 error is a breakdown in communication between the server and a website. So you should also check with your host if there are any errors in the log.
Thanks!

The only thing I can suggest is to manually delete the /cache/ folder in wp-content. Possibly the folder got too big.

Hi checked my folder and found these files within it, here I dont’t use autoptimize or caos, but it’s still there.

Should I delete everything?

Please check this screenshot – https://ibb.co/mJJYSdc

Hello @qph9697

Yes just delete the entire cache folder. These are temp files and they will be regenerated.
W3 Total Cache will regenerate page_enhaced and minify files since these are the only options that you are using.
Thanks!

Yes just delete the entire cache folder. These are temp files and they will be regenerated.

Hi, I just deleted the cache files, after this my website didn’t throw any 503 error when purging the entire cache.

Also, my load time improved too.

But, I found one issue(front.js) in my GtMetrix speed test waterfall model, please have a look at this screenshot (It also mentions “x-powered-by: W3 Total Cache/0.13.3”),

https://ibb.co/5rbXKjj

Please help me with this issue.
Thank You.

• This reply was modified 4 years, 10 months ago by qph9697.

Hello @qph9697

I am glad to know the issue is resolved now.
I am not seeing any errors on Gtmetrix report https://gtmetrix.com/reports/questionpapershub.com/IKYl3aNk

Possibly some leftover file in cache that was showing 404.
Everything seems just fine now.
Thank you!

Yes, now the issue is resolved.

Thank you so much, because of your help, my site speed and the page score has greatly improved.

Sir, but I have some questions, it will help me to resolve some issues myself in the future,

1) Why after deleting the cache from the folder the site improved so much because even purging the cache using the plugin must delete the caches right? So, why did a manual delete, cause such effects?
Is it the plugin at fault, or some other issue?

2) When I click “purge all cache” what does it delete, does it delete the “page_enhance” or “minify” files from the cache folder?

Please answer these questions, because earlier the same page would take 3.5 to 5 seconds to load, but now it is <2second.

So what was the issue earlier?

• This reply was modified 4 years, 10 months ago by qph9697.

Hello @qph9697

1. YOu’ve had more than one caching/minify plugins installed and some files created a conflict. It’s always safe to delete the cache folder because the cache files will be regenerated. So for example, you’ve had AO and W3TC minify files which may cause issues.
2. Purging the cache purges everything and again, some files were causing a conflict.
Thanks!

Thank You for the information.

It’s always safe to delete the cache folder because the cache files will be regenerated.

I will remember this.

Thank you for your help.