Website down

  • Resolved dudleyks

    (@dudleyks)


    8 years, 10 months ago

    Hi guys,
    My website (delicate-elegance.com) is down & I can’t even access my WordPress dashboard.
    I was trying to fix an error (https://www.ads-software.com/support/topic/how-to-remove-cart-icon-in-header?replies=3) and put the code into my functions.php file instead of the .css. I put it into my child theme (which I created using the Childify Me plugin).
    I know now how ridiculously stupid this was but don’t know how to fix it.
    I didn’t have an FTP account so I’ve tried to set one up, but in FileZilla it says:

    Status: TLS connection established.
    Command: USER katie
    Response: 331 User katie OK. Password required
    Command: PASS **********
    Response: 530 Login authentication failed
    Error: Critical error: Could not connect to server

    Is this because the website was already down so I can’t create the account?

    I just need to remove that little line of code – I didn’t know it would do this ??

    If anyone can help me I would be SO SO SO SO SO SO grateful!!!

    Thank you so much in advance!

    Katie

Viewing 3 replies - 1 through 3 (of 3 total)
  • Moderator James Huff

    (@macmanx)

    You create the FTP account through your hosting provider. If that isn’t working, I recommend contacting them, because you’ll need that to fix this.

    Thread Starter dudleyks

    (@dudleyks)

    Hi James,
    Thanks so much for your response ?? I contacted Bluehost by chat and they sorted it for me!
    Thanks again for the advice,
    Katie

    Moderator James Huff

    (@macmanx)

    You’re welcome!

Viewing 3 replies - 1 through 3 (of 3 total)
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