Website down, plz help

Rename the ‘sarraty’ theme folder and then visit your site at yoursitename.com/wp-admin/ and log back in. That should force the default WordPress theme to kick in and -or- let you back into the dashboard.

I cant do that.. the link to site is https://www.aioquickbookssupport.com/wp-admin/
& i get the error Fatal error: Cannot redeclare class OAuthSignatureMethod_HMAC_SHA1 in /home/aaioquickbook/public_html/wp-content/themes/sarraty/framework/twitter/OAuth.php on line 120

while opening the same link..

Ronald

I cant do that..

Sure you can. Use your ftp client or the file manager located in your hosts control panel.

where can i find “sarraty” folder to rename?

/public_html/wp-content/themes/sarraty

I did that..
now iam not getting any error but when i try to open my link it gives me a blank screen

when i try to open my link it gives me a blank screen

Type your own domain name in your browser search bar, add /wp-admin to the end, and hit the go button.

Example: yourdomain_name.com/wp-admin – or – yourdomain_name.com/wp-login.php

…see if that takes you to the login page.

yes i am able to login to my dashboard,
But when i simply open my website it gives a blank page

But when i simply open my website it gives a blank page

Because you renamed the active theme in order to get back in. The theme was causing your problem.

Once you log into your dashboard, the default WordPress theme should take over automatically – unless you’ve removed it. The other alternative, is to just activate another theme now that you’re into your dashboard.

If you still think a plugin caused the conflict to begin with, you might deactivate all of them and see if your problem goes away. If it does, re-activate them one by one until you find out which one caused the problem, but you error message indicates that the “sarraty” theme was causing the problem.

after reactivating the theme it worked.
but now iam having a hard time rearranging the information..
I cant find a way to add company phone number & email id

https://www.aioquickbookssupport.com/

i am unable to add business phone number & email id.

Please help

That’s something you will need to address through the support channel for the Sarraty theme. Commercial themes are not supported here, mainly because most folks won’t have access to it, but more importantly – you paid for support when you purchased the theme. This link should get you started in the right direction for any questions you might have about using the theme.

https://themeforest.net/item/sarraty-retina-responsive-multipurpose-theme/7038266/support

Thank you co much for your support ClaytonJames..

Now i am working on customization..