Website down & Unable to login

  • Just yesterday I tried to login/recover password to my admin account and was prompted user was invalid. When I try to view the webpage; https://www.claymour.com. This shows:

    Warning: include_once(/home4/claymour/public_html/wp-content/plugins/mobiloud-mobile-app-plugin/subscriptions/functions.php): failed to open stream: No such file or directory in /home4/claymour/public_html/wp-content/plugins/mobiloud-mobile-app-plugin/mobiloud.php on line 21

    Warning: include_once(): Failed opening ‘/home4/claymour/public_html/wp-content/plugins/mobiloud-mobile-app-plugin/subscriptions/functions.php’ for inclusion (include_path=’.:/opt/php54/lib/php’) in /home4/claymour/public_html/wp-content/plugins/mobiloud-mobile-app-plugin/mobiloud.php on line 21

    Warning: include_once(/home4/claymour/public_html/wp-content/plugins/mobiloud-mobile-app-plugin/push_notifications/menu.php): failed to open stream: No such file or directory in /home4/claymour/public_html/wp-content/plugins/mobiloud-mobile-app-plugin/mobiloud.php on line 22

    Warning: include_once(): Failed opening ‘/home4/claymour/public_html/wp-content/plugins/mobiloud-mobile-app-plugin/push_notifications/menu.php’ for inclusion (include_path=’.:/opt/php54/lib/php’) in /home4/claymour/public_html/wp-content/plugins/mobiloud-mobile-app-plugin/mobiloud.php on line 22

    Warning: require_once(/home4/claymour/public_html/wp-content/plugins/mobiloud-mobile-app-plugin/libs/mixpanel/Mixpanel.php): failed to open stream: No such file or directory in /home4/claymour/public_html/wp-content/plugins/mobiloud-mobile-app-plugin/mobiloud.php on line 27

    Fatal error: require_once(): Failed opening required ‘/home4/claymour/public_html/wp-content/plugins/mobiloud-mobile-app-plugin/libs/mixpanel/Mixpanel.php’ (include_path=’.:/opt/php54/lib/php’) in /home4/claymour/public_html/wp-content/plugins/mobiloud-mobile-app-plugin/mobiloud.php on line 27

    Is this a sign of my website being hacked? How do I rectify this and get back my website?

Viewing 1 replies (of 1 total)

  • Hi,

    You need to remove Mobiloud Mobile App Plugin. Connect directly to your server files and folder and remove it. If you do not know how to fix it, contact me through my site for additional help.

Viewing 1 replies (of 1 total)
  • The topic ‘Website down & Unable to login’ is closed to new replies.