Website down with “Fatal error”

  • Since updating to the new 4.7, my website at https://vegburge.com/ is totally down. When I try to navigate to the main page or log in to admin, all I get on the screen is this:

    Fatal error: Call to a member function do_all_hook() on a non-object in /www/sites/058/16d/www.vegburge.com/web/wp-includes/plugin.php on line 837

    Fatal error: Call to a member function do_all_hook() on a non-object in /www/sites/058/16d/www.vegburge.com/web/wp-includes/plugin.php on line 837

    I’ve been through the master list and tried the following things:

    clear your browser’s cache and cookies
    Deactivating all plugins and mu-plugins through FTP

    I’m really not savvy with this stuff so that was about as much as I could manage by reading through guides, the rest of the options on the list might as well be in Greek for as much as I understand them. The only other one I could do was to change the theme to twentysixteen, but of course I don’t even have twentysixteen installed, so that wasn’t going to be much help. I would try deleting all but the theme I use, but then I don’t remember which one I use anyway as I last changed this stuff probably a year and a half ago at least.

    I have no idea what to do and my blog is completely down. I have back-ups from last week but that would lose me a post and I don’t want to do that if there’s another way. I’ve got a post due for tonight so this is stressing me out.

Viewing 3 replies - 16 through 18 (of 18 total)
  • Thread Starter vegburgerhi

    (@vegburgerhi)

    Well, it’s really helpful to say that now. Aside from which, what’s the point in backing up a site that doesn’t work?

    Is there not an actual support team on WordPress? I really need a live chat or call service where someone can just walk me through all the possible fixes in plain English.

    Thread Starter vegburgerhi

    (@vegburgerhi)

    Right, so I’ve fixed it myself with some extensive Googling.

    I used this thread for help: https://www.ads-software.com/support/topic/fatal-error-when-upgrade/

    This is the suggestion I took:

    Had the same problem. I just disabled the w3-total-cache as instructed above > ~w3-total-cache

    Then i disabled /wp-content/object-cache.php in the same way > ~object-cache.php

    Then when I enabled w3-total-cache by removing the ~ again, it automatically created a new object-cache.php file and everything worked fine!

    What I did was disable all plugins by renaming to plugin-hold (already done before I started), then disable object cache by renaming as above. I then reactivated my plugins by renaming to how it originally was. Immediately, everything worked. I’m going to stick with the generic theme for a while and take out some plugins because I don’t want something this complicated to happen again.

    WordPress is Free and Open Source software, unfortunately there is no support except for what you see here in the community and self-support.

    Backing up when backing drastic changes (such as deleting themes and changing theme settings in the database is very important) even if the site is completely because then you can get back to the same theme settings once ruling out the theme as the problem.

    In any event, yesterday things were so hectic for me that I did not even thing it could be a problem with a caching plugin cause you said you had disabled the plugins directory and that alone would typically fix it. Glad you found a fix, sorry it could not come sooner.

Viewing 3 replies - 16 through 18 (of 18 total)
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