Website Email submission issue

  • Resolved bdcyi

    (@bdcyi)


    4 years, 2 months ago

    The enquiry form submission is working on and off. It will keep loading.
    Kindly assist me.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hello @bdcyi,

    This issue is usually caused by plugins that block access to the REST API.

    Check your plugin list and try to find a password protect or security plugin and disable it temporary. Then, try to send a message from your form. If work, you need to add a rule to that plugin in order to let Contact Form 7 to work smoothly.

    Best regards,
    Yordan.

    Thread Starter bdcyi

    (@bdcyi)

    Hi Yordan,
    I tried, it is not working. kindly assist me.

    Thank you.

    Hello @bdcyi,

    It’s possible that some code of your current theme or a plugin you’re using conflicts with CF7. Please create a staging o test installation of your site, switch your current theme to a default one (e.g. Twenty Twenty), disable all plugins, except CF7, and try sending a message.

    By doing this you can determine whether the trouble you face is caused by Contact Form 7 itself, by one of the other plugins or by the theme that you’ve just deactivated.

    Please read Why you are advised to deactivate plugins and switch to the default theme to learn more.

    Best regards,
    Yordan.

Viewing 3 replies - 1 through 3 (of 3 total)
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