Website gone, no way to login

  • Hi. I’m not a web guy. I don’t know or understand what FTP or SQL is, what databases have to do with websites, how myPhpAdmin works…or much of anything else. I know how to login to my site and post text and pictures, maybe add a page or two, that’s it.

    Here is what happened:

    Friday 9/5 — posted a blog on my site, https://www.tomleveen.com. As of Saturday 9/6, the site was live and working because I got emails from “Contact” forms that day.

    Sunday 9/7 — Going to my login page, I get the error message “Redirect Loop.” I followed all the clearing cache/cookies instructions, but no change. Going to my URL, I get a page insisting I need to load WordPress. I take no action on this page for fear of doing something irreparable.

    Monday 9/8 — submitted a ticket to my host, Bluehost. They ask if I’ve made changes to the site, such as Plugins. I do not know what a Plugin is, nor how to change or install one, and have not made any changes except the blog post mentioned above. If there was some kind of update, it was either automatic, or a hack. (I have been hacked once before, which was “fixed” by Bluehost for $50.)

    Tuesday 9/9 — host says they have a server issue to resolve on their end and can’t do anything until it’s resolved. They’ll let me know.

    Wednesday 9/10 — no response from host. Going to my URL, I get what looks like a generic, unbuilt WordPress site saying “Hello World!” All in black and white. When I access (what used to be) my login page, my user name and password do not work. When I try to do a password recovery, WordPress does not recognize any email I try to use.

    Can someone please help me? Thank you.

Viewing 6 replies - 1 through 6 (of 6 total)

  • For that you have to login to your phpmyadmin(I guess would be a tough job for you) to check the issue.

    Thread Starter tomleveen

    (@tomleveen)

    Grey Parrots – if phpmyadmin is a page or site that has a “phpMyAdmin” logo and a menu including things like
    Databases
    SQL
    Status
    Export
    Import
    Settings
    and so on, yes; I have access to that. I’ve poked around in those pages but haven’t found anything that helps me (at my level of experience.)

    But yes, I have access to it.

    I have lost my ability to log in to my login page. When I bring up https://www.financialiteracy.us/wordpress/wp-login.php, which was what used to enable me to reach my dashboard, it would ask for my username and password. Now I get nothing. The page appears to be present on my site; but it will not load.

    @tomleveen,

    Login to mysql, check how many databases do you have. Check which one is linked. If the proper one is not linked. You have to link that by changing your wp-config.php

    @ellist

    Kindly create separate thread for yours.

    I’m trying to create a new thread; but having a problem doing it. The topic will be “Lost access to login page.”

    I’m trying to create a new thread; but having a problem doing it. The topic will be “Lost access to login page.”

Viewing 6 replies - 1 through 6 (of 6 total)
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