• Resolved crispin.rock

    (@crispinrock)


    My website https://www.viridissystems.com.au has suddenly gone blank, all pages are white outs.
    If I check the page source, there is nothing there.
    When I try to access the wordpress editor I get the following message “Authorization
    ?0ff \/\/3? $|-|311 1.0″
    and am prompted for a password. This doesn’t work.

    Email using the same server is OK.
    I checked the pages on the server using cpanel, a new file called “wp-config..php” – note the two points are deliberate – was the last edited page created a few days ago.
    The original “wp-config.php” is still there
    I have not changed anything on the site for several months.
    I moved “wp-config..php” away from the wordpress folder.

    The website is still blank.

    I am not sure what to try next. Any help appreciated

    Many Thanks in advance
    crispin.rock

Viewing 8 replies - 1 through 8 (of 8 total)
  • Moderator James Huff

    (@macmanx)

    That message is odd.

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via FTP or SFTP, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

    Thread Starter crispin.rock

    (@crispinrock)

    Thanks James,

    I now have access back and the website is visible again.
    Reseting the plugins didn’t affect it , however renaming the themes fixed it.
    I re-activated the theme (customizr) via the dashboard and that worked OK.

    My remaining problem is noted in the Apperance tab:

    Customizr Child The parent theme is missing. Please install the “customizr” parent theme.

    I tried changing the filenames in the server back to customizr and customizr-child but this made no difference.
    I assume that when I reactivated customizr I created a new theme?

    Do you know a quick way to get the child theme back quickly?

    Thanks again.

    Moderator James Huff

    (@macmanx)

    The easiest way would be to just download https://www.ads-software.com/themes/customizr and just reinstall it via FTP (replacing the current directory of the same name). If you’re using a child theme, all of your customizations should be in the child theme (a differently named directory) and safe.

    Thread Starter crispin.rock

    (@crispinrock)

    Hi James,

    Got it all working now.

    Thanks
    Crispin

    Hello James Huff (MacManX)

    Website is blank and can’t log into wp-admin/edit

    My website https://www.u-n-i-c.net/ has suddenly gone blank, after Upgrade to WordPress 4.0 and updates of different plugins.

    ****************** Problem: ************

    When keying in the website adress
    https://www.u-n-i-c.net => Page is blank

    when entering the same with admin option
    https://www.u-n-i-c.net/wp-admin/ => the page appear but it doesn’t appear in administration mode

    I cannot access my wesbite as Administrator with WordPress.

    I have a multisite runing a second website
    https://www.georgealula.com that is working properly

    ************* Partial view of my wp-config.php file *****

    ———– MULTISITES AND MULTILANGUAGES (FR & EN) SITES ———
    /* WordPress Localized Language. */
    define( ‘WPLANG’, ‘fr_FR’ );

    /* Custom WordPress URL. */
    define( ‘WP_SITEURL’, ‘https://www.u-n-i-c.net/’ );
    define( ‘WP_HOME’, ‘https://www.u-n-i-c.net/’ );
    define( ‘WP_CONTENT_URL’, ‘https://www.u-n-i-c.net/wp-content/’ );
    define( ‘UPLOADS’, ‘https://www.u-n-i-c.net/wp-content/uploads’ );
    define( ‘WP_PLUGIN_URL’, ‘https://www.u-n-i-c.net/wp-content/plugins’ );

    —————– .HTACCESS ——————

    # BEGIN WordPress
    <IfModule mod_rewrite.c>
    RewriteEngine On
    RewriteBase /
    RewriteRule ^index\.php$ – [L]
    RewriteCond %{REQUEST_FILENAME} !-f
    RewriteCond %{REQUEST_FILENAME} !-d
    RewriteRule . /index.php [L]
    </IfModule>

    # END WordPress

    **************** Attemped solution **************
    renaming Plugins directory => Plugins.hold
    or
    renaming /themes/used => /Themes/used.hold

    I have recover the site from backup before the plugins Updates and the database also was recovered.

    ************ Results *****************
    Didn’t help show the page or access the Administration site

    *************** URGENT HELP NEEDED ***********
    Any body have an idea which direction to take.

    Moderator James Huff

    (@macmanx)

    That’s a separate issue, would you please open your own thread?

    https://www.ads-software.com/support/forum/multisite#postform

    Thanks James. I did it.
    Looking forward on your assistance.
    George

    Moderator James Huff

    (@macmanx)

Viewing 8 replies - 1 through 8 (of 8 total)
  • The topic ‘Website is blank and can't log into wp-admin/edit’ is closed to new replies.