website is down after the last update

Hello @mohammedays

do you have more information about the problem, or an error message? Otherwise I can’t solve the problem, because the problems don’t exist on my setups.

Thank you!

Greetings Kevin

@pixelbart
I do not have any details about it, I just updated it to the latest version and since then the site does not work. it only shows blank white page.

then I deactivated the plugin from cPanel and the site is working now.

I just activated it and the site stopped working, then deactivated it again and the site is working. I am sure 100% that the plugin is causing the issue but I do not know the reason s to why it is causing the site to not work.

thank you

Hello @mohammedays

thank you for your feedback. Unfortunately, it doesn’t really help me. Many other users have the problem, which is why you have to accommodate me a bit.

Try debugging in WordPress, and then send me the error messages that appear.

See: https://www.ads-software.com/support/article/debugging-in-wordpress/

Otherwise I can’t help you. This looks more like an incompatibility with your server. Just because the page doesn’t run when Helpful is active doesn’t mean the error is caused by Helpful.

Other plugins can do something wrong too, Helpful just triggers it.

Greetings Kevin

hi @pixelbart I do not have enough knowledge to do this nor time. I honestly just wrote this thread to let you know something is “maybe” wrong. I deactivated the plugin for now.

if you need me to check the error messages for you just let me know, and I’ll do my best, otherwise, It is fine with me to leave it disabled for now.

thank you so much, and thank you for the plugin!