Website is up and down on a regular basis

  • Resolved ridgetek

    (@ridgetek)


    9 years, 3 months ago

    I have WordPress installed on a number of websites and with a number of different hosts.

    I am getting extended periods of time when I can’t get into the wp-admin area with messages saying the site is unavailable. It seems to go up and down every few minutes – and then the next day it seems to be resolved but may happen again a few days later.

    I have contacted the hosts and they cannot see a problem and suggest it is something connected with WordPress.

    Has anyone else had this issue ? I am losing days of work at the moment due to not being able to get into wp-admin so any advice would be appreciated.

    The fact it is happening at the same time on sites with different hosts leads me to believe it is something that I have installed that is causing the problem.

Viewing 9 replies - 1 through 9 (of 9 total)
  • Thread Starter ridgetek

    (@ridgetek)

    I have tried changing the names of all the plugins and adding them back in one by one – but it hasn’t made any difference.

    Anita C

    (@mymothersdaughter)

    Do you have a url you can share for one or two of them for me to take a look at? And who their hosts are? I had this issue on one client – and it was because the hosting companies moved the site from one of their servers to another one. When they did that, they changed the database connections in the wp-config.php file. Once we figured that out, the site became stable again.

    Thread Starter ridgetek

    (@ridgetek)

    Thanks.
    https://www.ridgetek.co.uk/southestates/wp-admin (this one is still not available and has only been available a few short times today).

    https://devsite.iceskate.co.nz/wordpress/wp-admin is with a different hosting company – and was playing up earlier but seems to be ok now.

    https://www.ridgetek.co.uk/chloes/wp-admin/ is also unavailable at the moment.

    I also can’t get into my own main domain https://www.ridgetek.co.uk/wp-admin

    Regards,

    P

    Anita C

    (@mymothersdaughter)

    Did you register the domain name with the same company that is hosting your website? I think your website IP address might be the culprit here. Have you tried using FTP and disabling the plugin folder? I really think it’s the hosting and the IP though.

    Anita C

    (@mymothersdaughter)

    Your main website came up twice for me but the ones in the subfolders will not come up.

    Thread Starter ridgetek

    (@ridgetek)

    Thanks.

    Yes the domain name was registered with the hosting company.

    I have disabled the plugin folder and am still getting the issue.

    Is there anything I should ask them to check with regards to the IP or hosting as at the moment they just check the website and tell me it is running ?

    Regards,

    P

    Thread Starter ridgetek

    (@ridgetek)

    I think that this is now resolved (fingers crossed).

    I had a different sub-domain off my main website that had wordpress installed using a theme called styleshop.

    When I looked at the error logs I saw this name coming up – it appeared to be some kind of conflict.

    I uninstalled wordpress from this sub domain and deleted the domain and my website is now running efficiently again.

    I hadn’t noticed this until I saw the error logs – and as I hadn’t used the styleshop site for over a month I hadn’t considered it to be the issue.

    Thanks for everyones help.

    Anita C

    (@mymothersdaughter)

    Ahhhh that could be. The URL you gave me before wasn’t actually a subdomain – it was a subfolder URL.

    You gave me this which is subfolder access.

    https://www.ridgetek.co.uk/southestates

    When maybe you should have given me:

    southestates.ridgetek.co.uk

    Your other site that was running fine was set up as a subdomain: https://devsite.iceskate.co.nz/wordpress/wp-admin

    Thread Starter ridgetek

    (@ridgetek)

    Resolved – caused by conflct with styleshop wordpress theme.

Viewing 9 replies - 1 through 9 (of 9 total)
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