Website keeps asking me to download it

  • Resolved w00dy2

    (@w00dy2)


    6 years, 2 months ago

    Hi guys,

    Thanks you for any support you can provide.

    Last night I updated a few plugin which worked fine. I then tried to navigate to another page (on my site) and I was presented with a box at the bottom asking what I wanted to do with the page, open in or save it (like a regular download on Windows).

    Since then I’m now unable to visit my site, either through the backend or as a visitor and I just asks me to save/open a file. I literally have no idea what’s happen and would really appriciate any support people can offer, hopefully it’s an easy fix.

    Thanks in advance,

    Lewis

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • What little I saw makes me think there is a server issue and a downloadable file sitting there instead of a web page or a PHP file. Whatever you do don’t run that file from your PC. It might be a virus or malware.

    It’s not a WordPress issue from what I see. I did run a Securi scan but that came out negative. Evidently, not an identifiable virus.

    Call your web host and ask them for help.

    Thread Starter w00dy2

    (@w00dy2)

    Thanks for your help, i’ll Contact them straight away.

    Hey, if you haven’t, you can try the following things.
    1. Copy the plugins to your pc which you updated manually from /plugins directory in the host file manager.
    2. Delete the plugins mannualy from the host file manager.
    3. Check if it all works fine without those plugins. If does then the problem is there.
    4. Try to upload them again from the copy of your pc or try to upload a backward version if you can find.

    Hope it helps, regards

Viewing 3 replies - 1 through 3 (of 3 total)
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