Website Menu is not working and having issues on the Website ( Site is Broken)

  • Resolved polyglotuae

    (@polyglotuae)


    11 months ago

    Dear 10Web Support Team,

    Our website is currently facing challenges with the functionality of the menu, fonts, several sections, and images after the activation of the plugin.

    Here are the specific issues we are encountering: (kinda site is broken now)

    1. Menu Functionality
    2. Font Display
    3. Sections Not Displaying Properly
    4. Image Display Issues

    We have attempted to troubleshoot these issues internally, but the complexity of the problems exceeds our current capabilities. As a result, we are reaching out to your support team for immediate assistance in resolving these issues and restoring the full functionality of our website.

    We kindly request your prompt attention to this matter as our website is a crucial aspect of our online presence, and any downtime or functional impairments negatively impact our business.

    Thank you in advance for your swift and effective support.

    Best regards,

    Asad

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support Mane Grigoryan

    (@manegr)

    Hi @polyglotuae ,
    Thank you for contacting us.

    We noticed multiple caching resources on your website, hindering our ability to clear the cache through the 10Web Dashboard.

    To optimize performance, kindly disable other caching services temporarily, retaining only the 10Web caching service. This will ensure seamless cache management.

    This will allow us to troubleshoot the mentioned issues and give you a solution.

    Thank you for your time.
    Regards, Mane

    Thread Starter polyglotuae

    (@polyglotuae)

    I have installed but not activated cache plugins like lightspeed as I was experimenting. I am only using 10web on the website now as a active plugin. Moreover, I have no hesitation to buy 10web if I get the highest speed. Kindly, reply ASAP. (Menu is working only on home page that I optimized on other pages its not working. I did not optimized other pages as it is not required but why its causing problem with the menu)

    • This reply was modified 11 months ago by polyglotuae.
    Plugin Support Mane Grigoryan

    (@manegr)

    Dear @polyglotuae ,
    Unfortunately we still fail to clear your website cache.

    Will you please kindly enable Cloudflare plugin and connect it with your Cloudflare dashboard? This should help us clear your website cache:
    https://www.ads-software.com/plugins/cloudflare/

    Regards, Mane

Viewing 3 replies - 1 through 3 (of 3 total)
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