• I can not access the admin site – and I did not have received an e-mail with a recovery link – what can I do? I am not an FTP expert – what can I do?
    please help ;o)
    Christoph

    The page I need help with: [log in to see the link]

Viewing 4 replies - 1 through 4 (of 4 total)
  • Did you recently upgrade your wordpress version?
    Try checking this link: https://robinjescott.com/resolve-wordpress-the-site-is-experiencing-technical-difficulties/

    Hi Christoph,

    I would suggest you contact your web hosting on this issue. They should be able to assist.

    Did you attempt to upgrade it recently? In worst case, you will have to restore your web contents and database from backup. This should quickly fix your issue.

    Moderator James Huff

    (@macmanx)

    If you did not receive the email, it sounds like your hosting provider has disabled PHP’s mail() function, which contact form plugins use. It’s the same function that is used by WordPress to send you comment notifications, or notifications about new users registering on your site.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blacklisted. This would result in the emails being sent, but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and sending yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

    As for getting back into the site now, try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel, navigate to /wp-content/themes/ and rename the directory of your currently active theme. This will force the default theme to activate and hopefully rule-out a theme-specific issue (theme functions can interfere like plugins).

Viewing 4 replies - 1 through 4 (of 4 total)
  • The topic ‘website not accessable’ is closed to new replies.