Website not sending emails to common domains names

  • Hi

    For a while now our website has not been sending emails to many of the popular email addresses, such gmail, aol, yahoo etc. And it beenn driving me bonkers.

    We had our site designed and built by a team who unfortunately no longer offer any support or ongoing development services, which has left me a bit stuck.

    I dont know enough about php to fix this but am familiar enough to find my way around the wordpress infrastructure.

    I have read many posts on fixes to this problem but none that seem to be the same as the issue I have.

    Whenever we receive an order from our website (www.budgetskipsdirect.co.uk) an email is automatically sent to the customer confirming their order, this has stopped happening.

    We had built into the dashboard a feature that manually resends a copy of the email to the customer by clicking a button. If the customer has an email address from gmail, yahoo, aol etc, the email does not arrive. If the email has a company or personal domain name then the email arrives. Unfortunately I am not technical/knowledgeable enough to be able translate and apply the fixes from the various posts that I’ve read that offer a solution.

    I understand that 1 such plugin (WP Mail SMTP) maybe able to fix my issue. My problem here is that I dont how it could help as I believe that the configuration for sending emails is in a script in a file for our website.

    Please accept my apologies if this is somehow a duplicate post, I wasnt able to ascertain a fix from other users posts.

    I would greatly appreciate a little guidance.

    Many Thanks

    Steve

Viewing 7 replies - 1 through 7 (of 7 total)

  • Hello Steve (@sunstoner),

    Do you have an option to view the list of sent/failed emails? If yes, could you share the details of error displayed?

    Not sure if this has anything to do with the email issue, but Sucuri SiteCheck reports that your WP is several versions out of date. Have you considered updating WP to the current release? Other common suggestions include temporarily disabling plugins and switching to Twenty Sixteen theme to see if the problem is plugin or theme related.

    Thread Starter Sunstoner

    (@sunstoner)

    Hi @mariadanieldeepak

    Unfortunately I dont get to see a list of failed emails.

    Would it help if I pasted a copy of the email script ?

    Thanks

    Steve

    Thread Starter Sunstoner

    (@sunstoner)

    Hi @acstudent

    The theme was kind of built for us by a company and I’ve found that by updating wordpress certain things appear to stop working so I dont want to update the site for fear of it creating more problems.

    The site used to work fine before receiving the updates it has now. Unfortunately I was too late in recognising the issue to realise that it may (or may not) have been due to wordpress updates.

    With my limited understanding, I’m lead to believe it is something to do with how the website is sending emails?!? possibly in a script?

    Im sorry for my vague answers here.

    Im very much a non-mechanic trying to fix a car! ??

    Try installing Postman SMTP Mailer – this will provide better logs and you can see what is happening.

    You should be able to talk to your web host who should be able to see exactly what has happened to those emails as long as you have the to: address and time it was sent, their logs should be able to identify what happened

    Thread Starter Sunstoner

    (@sunstoner)

    Thanks @whitsey I’ll give it a whirl!

    Its one of those annoyances that would really smooth things out if the emails were sending.

    Thanks

    Thread Starter Sunstoner

    (@sunstoner)

    Hi All

    Still trying to figure this one out.

    Can anyone possibly help me to diagnose this alittle further? It seems quite techie?!

    Thanks

    Steven

Viewing 7 replies - 1 through 7 (of 7 total)
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