Website not working properly anymore

  • digitalerasolutions

    (@digitalerasolutions)


    7 years, 1 month ago

    Hi, My www.ads-software.com website is not functioning anymore like it should and did before, here a few things that i encounter not working (properly) anymore:

    1, When i open the custom css it only opens a blank page with the customize sidebar appearing but also empty.

    2. When i open media library, everything is showing up except all the media ive uploaded.

    3. When i want to customize a page with the live composer plugin, the page opens but is stuck in the middle & the live composer plugin is not loading/ showing up.

    4. When i open the site (php) editor in wordpress all the code is shown in black color and not the different colors it use to display (red,green, etc.)

    I have no idea what happened, the last thing i adjusted to my site is adding a good looking contact forum (got the html/css code from codepen) on a page with live composer(page Builder) plugin, this worked fine for like a week or so, but now i encounter the above problems.

    any1 has any idea to what has happened or might have had this same issue also?

    The page I need help with: [log in to see the link]

Viewing 1 replies (of 1 total)

  • Hello,

    I just checked the link https://easyrsgold.com/. From Chrome’s console, I can see that theme are few Javascript errors.

    The first thing you should do is, make sure that your WordPress install is updated to latest version. Also, update all of your plugins to the latest version. I can see one javascript error from the himalayas.js file which is used by your theme. Make sure that your theme is also updated.

    If you have already done all these things and still getting an issue, try deactivating all plugins. Check if all the basic functionality works properly like Custom CSS and media library issues. Also, try changing your theme to something basic like Twenty Seventeen with all plugins disabled.

    Then activate required plugins one by one. You would be able to understand which plugin is causing these issues.

    Update this ticket if these steps don’t resolve all the issues.

Viewing 1 replies (of 1 total)
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