Website not working since YASR update 24 June

  • Resolved aj7606

    (@aj7606)


    5 years, 8 months ago

    Hi,
    The update to YASR on 24 June crashed our website, and we are only able to get it up and running again with the YASR plugin disabled. Any ideas what could be causing the problem?
    We have over 1,500 reviews on our site, and really don’t want to have to re-rate them all if we can help it!!!
    Looking forward to your advice!
    Thanks.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor dudo

    (@dudo)

    Hi,

    this is pretty strange, can I ask with other plugin are you using?

    What error do you have in your logs?

    Thread Starter aj7606

    (@aj7606)

    Yeah, very strange!

    We’ve got a number of other plugins running. Have started to deactivate them one by one to see if something is not compatible, but no luck yet.

    This is the error:

    [24-Jun-2019 03:38:43 UTC] PHP Parse error: syntax error, unexpected ‘[‘ in /home4/escapis3/public_html/wp-content/plugins/yet-another-stars-rating/lib/yasr-shortcode-functions.php on line 277

    Plugin Contributor dudo

    (@dudo)

    Did you used some of the new migration tools feature?

    Thread Starter aj7606

    (@aj7606)

    No. We’ve been using YASR without a problem for three years, and haven’t changed anything since we installed it.

    Plugin Contributor dudo

    (@dudo)

    Which php version are you using?

    Thread Starter aj7606

    (@aj7606)

    5.4.45

    And I just noticed a notification saying that we need to update. Could that be causing the problem?

    Plugin Contributor dudo

    (@dudo)

    Yes, for sure.

    Can you please try to upgrade to a version >7 and let me know?

    Plugin Contributor dudo

    (@dudo)

    Just relase an update for this on version 2.0.1

    Thread Starter aj7606

    (@aj7606)

    OK, so we upgraded our PHP to 7.1 and everything is working fine now. Thanks so much for your help!

    Plugin Contributor dudo

    (@dudo)

    You’re welcome, and with update 2.0.1 I changed that code so the php minimum required version is again 5.3.

    Best,
    Dario

Viewing 10 replies - 1 through 10 (of 10 total)
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