Website server went down when Product sync setting turned on
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Hi,
My woocommerce website is having 10000 products with 2-3 product variations.
If I turn on “Product sync”setting https://prnt.sc/100t04f then it consume all resources of my server and completely shut down server. In logs I notice heavy use of admin-ajax.
I completely delete plugin and reinstall again, but facing same problem.
My server is having 4GB ram, 120 GB SSD hardisk, vultr high frequency server.
May be it is consuming all bandwidth, why it is sync all product after every few mins? if it keep sync all products in 1 go then for thousands of products it will never work.
Is there any option to manually sync each product? In very older version there was option like this but now I can’t see option to sync each product.Looking for Urgent help.
Thanks in advance
The page I need help with: [log in to see the link]
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Hi!
Thanks for reaching out!
It will be great if you could share your current System Status Report. You can get it by navigating to the
WooCommerce / Status
section of your site. Once there, click on theGet system report
button and then copy it by clicking on theCopy for support
button. Then paste it here in a comment.What you may need to try is disabling your other plugins and then letting Facebook for WooCommerce do its thing. Syncing can sometimes be resource intensive and while you say your site is over the recommended 512 MB memory minimum, that doesn’t necessarily mean that it has access to enough resources to work properly, especially if you’re using lots of other resource intensive plugins and themes at the same time.
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kiransboutique/woocommerce/emails/plain/email-customer-details.php kiransboutique/woocommerce/emails/plain/email-downloads.php kiransboutique/woocommerce/emails/plain/email-order-details.php kiransboutique/woocommerce/emails/plain/email-order-items.php kiransboutique/woocommerce/global/breadcrumb.php kiransboutique/woocommerce/global/form-login.php kiransboutique/woocommerce/global/quantity-input.php kiransboutique/woocommerce/global/sidebar.php kiransboutique/woocommerce/global/wrapper-end.php kiransboutique/woocommerce/global/wrapper-start.php kiransboutique/woocommerce/loop/add-to-cart.php kiransboutique/woocommerce/loop/loop-end.php kiransboutique/woocommerce/loop/loop-start.php kiransboutique/woocommerce/loop/orderby.php kiransboutique/woocommerce/loop/pagination.php kiransboutique/woocommerce/loop/price.php kiransboutique/woocommerce/myaccount/dashboard.php kiransboutique/woocommerce/myaccount/form-edit-account.php kiransboutique/woocommerce/myaccount/form-edit-address.php 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kiransboutique/woocommerce/single-product/add-to-cart/simple.php kiransboutique/woocommerce/single-product/add-to-cart/variable.php kiransboutique/woocommerce/single-product/add-to-cart/variation-add-to-cart-button.php kiransboutique/woocommerce/single-product/add-to-cart/variation.php kiransboutique/woocommerce/single-product/meta.php kiransboutique/woocommerce/single-product/photoswipe.php kiransboutique/woocommerce/single-product/price.php kiransboutique/woocommerce/single-product/product-attributes.php kiransboutique/woocommerce/single-product/product-image.php kiransboutique/woocommerce/single-product/product-thumbnails.php kiransboutique/woocommerce/single-product/rating.php kiransboutique/woocommerce/single-product/related.php kiransboutique/woocommerce/single-product/review-meta.php kiransboutique/woocommerce/single-product/review-rating.php kiransboutique/woocommerce/single-product/review.php kiransboutique/woocommerce/single-product/sale-flash.php kiransboutique/woocommerce/single-product/share.php kiransboutique/woocommerce/single-product/short-description.php kiransboutique/woocommerce/single-product/stock.php kiransboutique/woocommerce/single-product/tabs/additional-information.php kiransboutique/woocommerce/single-product/tabs/description.php kiransboutique/woocommerce/single-product/tabs/tabs.php kiransboutique/woocommerce/single-product/title.php kiransboutique/woocommerce/single-product/up-sells.php kiransboutique/woocommerce/single-product.php kiransboutique/woocommerce/content-product_cat.php version 2.6.1 is out of date. The core version is 4.7.0 kiransboutique/woocommerce/taxonomy-product_cat.php version 1.6.4 is out of date. The core version is 4.7.0 Outdated Templates: ? Learn how to update ### Action Scheduler ### Complete: 942 Oldest: 2021-01-22 08:35:02 +0000 Newest: 2021-02-21 19:35:15 +0000 Failed: 3,183 Oldest: 2020-12-12 17:43:30 +0000 Newest: 2021-02-21 20:55:30 +0000 Pending: 1 Oldest: 2021-02-21 21:00:07 +0000 Newest: 2021-02-21 21:00:07 +0000
Thanks for youre response @crazywickedawesome I paste that report above, I also noticed that if I add any category in exclude field then this plugin not letting me to save that setting.
Hi @rashtra!
Thanks for getting back to us!
I see you’ve got a large number of plugins activated on your site, and I also see that you’ve got a few that are older versions. Can you please try updating your plugins and checking again?
Additionally as I mentioned before, because you have so many other plugins in addition to Facebook for WooCommerce and WooCommerce itself it’s likely that while your site does have more than the recommended amount of memory, I suspect that Facebook for WooCommerce doesn’t have access to the memory it needs to sync.
Can you please try deactivating all other plugins except for WooCommerce, and Facebook for WooCommerce, then try a manual sync from Marketing > Facebook > Product sync and see if you still get an error?
As for the Category Exclusion setting not saving, that is a known issue our developers are aware of and we hope to have fixed, but I don’t have a timeline for when that fix will be available. You’ll still be able to exclude products on an individual basis though ??
Best,
We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
- The topic ‘Website server went down when Product sync setting turned on’ is closed to new replies.