Website shows different information on different devices

  • Resolved windspeed

    (@windspeed)


    1 year, 4 months ago

    Yesterday our website started showing a different telephone number on different devices. On my PC, my laptop, my tablet and on my Phone it correctly shows our mobile number in both the header and in the text. But on my wife’s laptop and on her iphone it shows a 1 800 number and has changed several times in the past 24 hours. First it showed an ‘invalid’ 1 800 number, then it changed to a different but also invalid number but then it changed to a valid number, that is, when we called it our phone rang. Then last night, it reverted back to the regular business mobile number but this morning it is back again to a valid 1 800 number. I should stress here that we do not have nor ever have had a 1 800 number allocated to us.

    There are 2 other people who have access to this website, our web developer and our SEO/PPC consultant. Both of them tell me they were not on the site yesterday. (sadly, I did not have a login log installed until this morning so I cannot track who has actually been on.)

    So, there are 4 questions:-

    1. why is this change only occuring on my wife’s 2 devices and nowhere else?

    2. Is it possible for this to be happening independent of any of the 3 of us who have access?

    3. Why the revolving-door changes from one number to the next?

    4. How does at lease one of these 1 800 numbers actually ring on our real phone?

    5. Should we do something like clearing the cache on my wife’s devices to see what effect this has?

    I note that my SEO/PPC person recently set up google ads and google analytics for the first time, could this be related?

    Thanks

    The page I need help with: [log in to see the link]

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  • ODSupport

    (@ozpinadigital)

    Hi @windspeed

    This could be the phone conversion tracking code, provided by Google Ads. I understand that the Google tag uses a random, forwarding number in order to track call conversions. That’s Google’s way to track if a call is initiated after the user clicks on the advertisement.

    I will suggest to ask your web administrator to removed the tracking code from the google Ads and check. If not, it could be also a Web Application Firewall (WAF) in front of the web server masking the phone numbers for privacy.

    Thread Starter windspeed

    (@windspeed)

    Hi, Thanks for the detail. So relieved that it’s something as simple as that and not a random hacker!

Viewing 2 replies - 1 through 2 (of 2 total)
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