• Just like in the title, I’d like help with a website I’m monitoring.

    It’s constantly throwing critical errors.

    Critical errors to the best of my knowledge should send a report over to the admin email, just like it says in the error itself.

    Critical errors pop up when attempting to “Customise” the page, create new post or even remove old products that are no longer being used.

    Any help is appreciated.

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)
  • Hi krzysztoftech,

    Critical error is typically caused by problems with PHP, exceeding memory limits, code errors, or issues with plugins or themes. Here is an article that provides detailed instructions to?troubleshoot the issue:
    How to fix the critical error in WordPress

    Alternatively, you may enable WordPress debugging mode?or?check server logs?to see if anything gets logged there. If there was a culprit plugin or theme, please make sure to contact their support team and let them know about the issue.

    Hope it helps!

    Moderator James Huff

    (@macmanx)

    Try manually resetting your plugins (no Dashboard access required). If that resolves the issue, reactivate each one individually until you find the cause.

    If that does not resolve the issue, access your server via SFTP or FTP, or a file manager in your hosting account’s control panel (consult your hosting provider’s documentation for specifics on these), navigate to /wp-content/themes/ and rename the directory of your currently active theme. Hopefully, this will force the default theme to activate and rule out a theme-specific issue (theme functions can interfere like plugins).

    As for not receiving the emails, it sounds like your hosting provider has disabled PHP’s mail() function, which WordPress uses to send you email notifications and is also used by contact form plugins and more.

    This is a common safeguard employed by hosting providers when they suspect that another customer on the same server is sending spam emails directly from the server.

    Another alternative is that PHP’s mail() function is still active, but spammer activity from the server has already caused any email sent from it to be blocklisted. This would result in the emails being sent but never received by any email address with basic anti-spam capabilities.

    You can check this by leaving a comment on your site and checking if you receive an email. Another alternative would be to use the Health Check plugin and send yourself a test email from the plugin’s Tools tab to see if it works.

    If you didn’t receive a test email, you could try using an SMTP plugin to configure your WordPress site to use your email’s outgoing mail server instead of PHP’s mail() function.

Viewing 2 replies - 1 through 2 (of 2 total)
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