webstories editor keep crashing

  • Resolved aamu

    (@aamu)


    2 years, 2 months ago

    i have published 20 web stories and i had no issues now i m trying to open the editor it crashes within a minute and it is so annoying to see the editor crashing within just minuts , i just tried to trouble shoot the plugin , i disabled all the plugins and the editor was still crashing

    and the same problem was with the media library I think something is wrong with it , images when i try to open media library it crashes .

    Then i tried to deactivate plugin one by one and checking and the editor was still crashing ,

    somebody tell me what to do coz i think i did the basic testing and still didnt work it

Viewing 15 replies - 1 through 15 (of 31 total)
  • Plugin Author Pascal Birchler

    (@swissspidy)

    Hi there, can you share exact error messages or screenshots when this happens?

    Are you using the latest version of the plugin?

    Thread Starter aamu

    (@aamu)

    Yes i,m using latest version

    thanks for the reply sir , it show error: Out of memory

    It happens when i try to open the editor

    here is the screenshot

    https://snipboard.io/RQKn1x.jpg

    here is the sitecheck health report of web story plugin

    web_stories

    web_stories_version: 1.28.1
    web_stories_db_version: 3.0.14
    web_stories_amp_version: 2.3.0
    web_stories_cdn_url: https://wp.stories.
    web_stories_dev_mode: false
    web_stories_theme_support: Enabled
    web_stories_enabled_experiments:
    Per-Page Page Advance: Enabled
    web_stories_libxml_version: 2.9.7

    • This reply was modified 2 years, 2 months ago by aamu.
    • This reply was modified 2 years, 2 months ago by aamu.
    • This reply was modified 2 years, 2 months ago by aamu.
    • This reply was modified 2 years, 2 months ago by aamu.

    Similar issue… part of the editor is crashing.

    https://i.snipboard.io/vcJ6nU.jpg

    @aamu Thanks for the details. Could you please also share the following information to help us with this:

    1. Your Site Health Information. You can share this using our private form
    2. Do you see any console errors when this happens?
    3. The exact steps taken before the crash happens

    If possible a recording of your experience would be useful. You can use a service such as Loom to record and share the URL here.

    @csine Please could you open your own individual topic for this with the requested information above and we will be happy to help you there.

    Thread Starter aamu

    (@aamu)

    @adam thanks for responding, i just submitted sitehealth information through the private form,

    the error message shown is “out of Memory”

    how can i show you the loom recording, i have recorded the vedio of it

    • This reply was modified 2 years, 2 months ago by aamu.
    • This reply was modified 2 years, 2 months ago by aamu.

    @aamu Thanks for sharing the information, you can share the Loom recording by pasting the URL into this chat.

    Could I also ask you to check if you still get this message if you disable the ‘Video Optimization‘ setting from?Stories > Settings?

    Thread Starter aamu

    (@aamu)

    Thread Starter aamu

    (@aamu)

    I disabled vedio optimisation , and the editor still crashes but mostly when i try to write the tittle and when i try to upload the images , and the recent imges bar is showing nothing it used to show previous images used in stories

    @aamu Thank you for confirming. Can I please ask you who your hosting provider is? I’d also recommend checking in with the host to see if they can spot anything that could cause this to happen.

    Could you also let me know if you experience the same crash when running through these troubleshooting steps. If you no longer experience the crash while in troubleshooting mode this indicates there is a plugin or theme conflict causing this.

    Let me know if you have any questions on the above.

    Thread Starter aamu

    (@aamu)

    hostinger ,

    okay @adam i,m gonna troubleshoot and check it again , i will let you know if there is any conflict between the plugins , i hope the issue gets resolved or it will stay the same way as it is , the plugin needs time to develop into the best version

    @aamu Thanks a lot and please let me know how this goes. We will also troubleshoot on our side to try and replicate. If we have any update then we will let you know here.

    @aamu Could I ask what your Chrome browser version is?

    Have you checked if the same issue occurs in a Chrome incognito window?

    Could you please list the steps in detail to reproduce this issue?

    If possible could you please try these steps again:

    1. Disable all other plugins except Web Stories and use a default WordPress theme like Twenty Twenty-Two
    2. Open the latest version of Chrome incognito window
    3. Enable video optimization settings
    4. Upload images/videos one by one and wait until processing is finished before uploading the next one

    Thank you.

    Thread Starter aamu

    (@aamu)

    Version 108.0.5359.125 (Official Build) (32-bit) chrome version,

    @lucyana i follwed your steps and editor still crashes just within two minutes , and the mainly title bar and media library keeps loading and take time to load , the recent images bar doesnt show anything

Viewing 15 replies - 1 through 15 (of 31 total)
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