Webstory published Layout very off

  • Resolved samopp

    (@samopp)


    3 years, 8 months ago

    In the back-end of developing the story everything is all fine and then in the preview the text box is not showing or not coming down. It is not functioning properly after the update. I even published the story thinking maybe it was just the preview that was off, but the live story did not show correctly.

Viewing 6 replies - 1 through 6 (of 6 total)

  • @samopp Hi there! Thank you for opening your topic. We’ll be happy to check on this for you. Could you please share your Story URL?

    If possible, could you share a screenshot or screen recording of the issue? You can use services like JumpShare or Recordit to share.

    Thread Starter samopp

    (@samopp)

    Here it is- thanks

    https://g.recordit.co/Nu5rBpb5Ml.gif

    Thank you for the recording.

    – What version of chrome are you using?
    – Who is your hosting provider?
    – Could you provide your Site Health information? You can share privately if you prefer.

    Thread Starter samopp

    (@samopp)

    I have just submitted it in the form. This is the chrome version I believe I am using:
    Checking for updates
    Version 91.0.4472.77 (Official Build) (x86_64)

    @samopp Thank you for submitting this information. We are still working on testing this issue to try and reproduce it. If possible, could you tell us if you are seeing this issue when Web Stories is enabled by itself and using a default theme?

    Could you also check if you see the same in a different browser like Safari or Firefox?

    We appreciate any additional information you can share.

    @samopp We are going to mark your topic as resolved as we haven’t received a response. Please feel free to open a new support topic if you continue to experience any issues. Thank you!

Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Webstory published Layout very off’ is closed to new replies.