Weekly Mail Count inaccurate

  • Resolved flatword

    (@flatword)


    10 months, 3 weeks ago

    Hi,

    I get the weekly WP Mail SMTP summary for a few sites. I will take 1 site as an example because that site has been Under Construction with no access to do anything.
    And because I would be the recipient of any email, sent via this, I would see it as well.

    So 1. The site is not accessible to send email. 2. I have gotten no emails.

    But the count keeps going up each week.

    As a comparison, my Weekly WPForms summary has not changed its count in many weeks and that makes sense.

    So why is WP Mail SMTP Summary incrementing?

    Thank you

    The page I need help with: [log in to see the link]

Viewing 2 replies - 1 through 2 (of 2 total)

  • Hi @flatword,

    Thanks for reaching out.

    Regarding the email summary report that you receive, please kindly know that the report doesn’t only contain emails that you send manually.

    After setup, WP Mail SMTP controls?all sent emails?from your WordPress site.

    Whenever your website executes the?wp_mail()?function, it will count as an email notification.

    These emails could be:

    – WordPress user registration emails

    – WordPress reset password emails

    – Form email notifications (for example contact forms, quotation forms, payment forms created using the WPForms plugin, Contact Form 7, Gravity Forms, or using similar plugins)

    – Order notification emails (if you have an eCommerce store set up on your site)

    – WordPress comment management emails (comment moderation/comment published)

    – WordPress plugin notifications (Eg: update notifications etc)

    These are not necessarily sent to your inbox or generated manually but they are also controlled by WP Mail SMTP once it’s configured on your site. So it’s possible that these emails in your weekly summary could fall under one of more of these categories.

    You can try installing the WP Mail Logging plugin so you can see a log of all the emails being sent from your site.

    I hope this helps with clarification! Thanks ??

    Thread Starter flatword

    (@flatword)

    @nasanansi I apologize for my delayed reply. Thank you very much for your explanation.

Viewing 2 replies - 1 through 2 (of 2 total)
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