WeForms reCaptcha V2 Not Working

  • Resolved xing79

    (@xing79)


    1 year, 3 months ago

    Dear WeForms team, I need some help to fix the reCaptcha V2 Invisible on this contact form: https://elegment.cn/contact/

    Here are the tests I have done and items I have verified.

    1. If the WeForms contact form is set up without reCaptcha, the form works fine. Which means the SMTP email service is running fine on this WordPress site.
    2. I double checked the site key / secrete key on Google – they are correctly set up for V2 Invisible. This set of keys also work fine for another site. The domain elegment.cn is correctly added.
    3. The site key / secrete key are entered correctly in WeForms setting.
    4. reCaptcha field is added to the contact form.

    However, when I test this contact form, it will not get submitted. Just showing the small running circle. Please see below screen captures.

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)

  • Hi –

    From the information you’ve provided, it seems like you’ve done a great job verifying the setup. If your keys are correct and working on another site, and SMTP service is running fine, then it seems like the issue might be within the specific setup of WeForms on your site.

    Here are a couple of things you can try:

    1. Clear your site’s cache: Sometimes, caching can cause issues with forms and reCaptcha. Try clearing your site’s cache to see if this resolves the problem.
    2. Conflict check: Deactivate all other plugins and switch to a default WordPress theme to check for any potential conflicts. If the issue resolves, reactivate plugins one by one to find the conflicting one.
    3. Update WeForms and WordPress:?Ensure that both WordPress and WeForms are updated to the latest version. Outdated versions can sometimes cause issues.
    4. Check Your Browser Console for Errors: Open your browser’s JavaScript Console. If there are any JavaScript errors, they will be listed there and could provide a clue as to what’s going wrong.
    5. Test on a Different Browser/Device: Sometimes, browser-specific issues or extensions can cause problems with form submissions. Try testing the form on a different browser or device to see if you experience the same issue.

    Please let us know if you notice any errors after reviewing the console. If you can copy and paste them into the thread here we’ll likely be able to gain more insight on what’s causing the issue.

    We look forward to assisting you further with this!

    Thread Starter xing79

    (@xing79)

    Thanks. It was caused by server cache. Once I cleared server cache, it is now working fine.

    Hi @xing79

    That’s great to hear! Server cache can often be a culprit when changes aren’t functioning as they should. If you have any other questions or run into any other issues, don’t hesitate to ask. We’re here to help!

Viewing 3 replies - 1 through 3 (of 3 total)
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