Weight section for some products not working

  • Resolved rotuvallweb

    (@rotuvallweb)


    8 months ago

    Hi,

    We have defined time ago a weight section between 0 and 2 gr and the products with that weight the shipping is free.

    Now we create new products with a weight in that section (0-2gr) but the shipping free is not working.

    On the other hand, from time ago like a month, we are receiving incidents from the customer related with a message in the shopping cart (translation from the Spanish): “Not found shipping options for xxxx direction”. Like if the product does not have weight defined.

    Could you please provide support?

    Thanks in advance and regards.

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author Dan

    (@dangoodman)

    Here are the things to check first when you see the no-shipping-methods message:
    https://www.ads-software.com/support/topic/no-shipping-options-were-found-15/.

    Most of the issues are related to the shipping configuration. So, it is worth double-checking it first.

    To check if a shipping zone you expect to be activated is actually activated, add the built-in Flat Rate shipping method with an easy-to-identify title. If it comes up on checkout, the zone is activated.

    To check if a WBS shipping method is activated, add an empty shipping rule with a clearly identifiable title. If you see it on checkout, the method is activated.

    If still no clues at this point, it is time to check if there is a conflict. Temporarily deactivate all other plugins and switch to the default theme. Then, get things back one at a time until the issue is back. Make sure to enable the WooCommerce shipping debug mode during testing.

    If that does not help, could you gather the following details:
    https://www.ads-software.com/support/topic/before-posting-gather-the-following-details-2/?

    Thread Starter rotuvallweb

    (@rotuvallweb)

    Hi again,

    I have gather all the details, how could I share the evidences requested?

    Thanks and regards

    Plugin Author Dan

    (@dangoodman)

    Hi, please post them in this thread.

Viewing 3 replies - 1 through 3 (of 3 total)
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