Weird attitude
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This is the first negative review I’m giving to a product, because the whole attitude of the author regarding the support is hard to be comprehended.
We bought the plugin about 2 years ago and today we wanted to use the function of exporting the invoices – since we have many at this time. To our surprise, the plugin does NOT export the invoices. When you select them all, it only exports one. Not two, not five, but one.
We tried a lot of methods, we also looked into our code, to check if there is anything which might prevent the plugin to work correctly. Nothing was found.
We addressed this issue to the author, who responded that our support period ended – which is true – and thus we need to buy the product again, because the last version contains some updates and stuff.
Now, when we bought the product, it advertised that the export function is a part of the features. If that function would’ve been a part of an update, we would have understand it, but no, the function should have work at the moment we bought the plugin.
What WE DON’T understand is WHY we have to buy the product again in order to use a function which should’ve been available from the beginning – as the author advertised?
We know how the whole procedure works, but this kind of attitude, refusing to help unless we pay again, it’s beyond understanding.
We all need money, true, but this kind of attitude looks like extortion: “If you want your product to work correctly, buy it AGAIN.”Pity.
Even we wanted to update the plugin, we will look for another product.
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