Weird helpdesk answer

  • I bought the $19 premium version of Smart Compare.
    The plugin doesn’t work as expected (for example: custom fields don’t show on my website)
    I emailed the helpdesk, asking for suggestions/problemsolving and this was their answer

    I quote:

    “Hi,
    please send me your website info (wp-admin URL, username, password) then I can check and fix this problem for you”.

    Well, why in the world would I give my login/username to a complete stranger on the other side of the world?!

    My first thought was that this is a new scam:
    make a plugin that doesn’t work, sell it for $19, problems will occur, offer to fix it…but we need your login info so we can login on your site to fix the problem.
    (and also “fix” the paymentdetails/API’s etc etc on my website??!)

    I’m willing to accept help, but this option is ridiculous and not acceptable!
    /edit: I have to follow the GDPR as well, customer information is visible for the admin. I can not allow strangers in my login area.

    refund my money, that seems the best option.

    • This topic was modified 5 years, 8 months ago by popmahveen.
Viewing 1 replies (of 1 total)
  • Plugin Author WPClever

    (@wpclever)

    Hi,

    As we said in the email, we only want to help you more quickly. If you are uncomfortable to provide the main website info, you also can create a dev/staging site with the same issue. With some issues, we need to access to the real site to see the settings inside.

    Regards,
    WPclever

Viewing 1 replies (of 1 total)
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