Weird issue with International Phone Number Field Format

Hi @combinez,

Trust you are doing good, and thank you for bringing this to our notice.

I was able to replicate the issue on a test website and have already escalated this as a confirmed bug to our developers. A fix for this will be released with one of our upcoming updates.

Kind Regards,
Nebu John

I’m waiting here. Please do update me once the issue is fixed. It’s critical as we have Car Rental Booking form working on our website..

Hi @combinez

The issue will be fixed with one of upcoming release but I do not have ETA.

As a workaround for now, please try this patch:

1. create an empty file with a .php extension (e.g. “forminator-phone-plus-patch.php”)
2. copy and paste following code into it:

<?php 

add_action( 'wp_footer', 'wpmudev_phone_number_fix_error', 9999 );
function wpmudev_phone_number_fix_error() {
	global $post;
    if ( is_a( $post, 'WP_Post' ) && !has_shortcode($post->post_content, 'forminator_form') ) {
        return;
    }
	?>
	<script type="text/javascript">
	jQuery( document ).ready( function($){
		$(document).on('forminator:form:submit:failed', function(formData){
			if( $(formData.target).attr('data-form-id') == '3503' ){
				var $uid = $(formData.target).attr('data-uid');
				var search = $('#forminator-field-phone-1_'+$uid).val();
				setTimeout(function(){
					$('#forminator-field-phone-1_'+$uid).val(search).trigger('input');
				},500);
			}
		});
	});
	</script>
	<?php
}

3. in this line

if( $(formData.target).attr('data-form-id') == '3503' ){

replace number 3503 with ID of your form (the same number that you see in form’s shortcode)

4. save the file and upload it to the “/wp-content/mu-plugins” folder of your site’s WordPress installation on server.

It should work out of the box.

Kind regards,
Adam

Form Link

I have sent the link above. After using this code as MU-Plugin, Now I chosen the phone number field as International Format.. Now it’s not automatically putting the + sign in between the number like earlier. BUT the still form is not being submitted. It gives the same error. Below is the screenshot of error and above I have sent the link of booking form directly.

Screenshot

• This reply was modified 2 years, 4 months ago by COMBINEZ.

Anyone here???

All of the topics in support have been replied except ONLY this one.

Hi @combinez

It seems you have switched off that number validation on the form now (as I cannot select country). Could you instead share the form with us to test on our end?

To share form, go to the “Forminator -> Forms” page and use “export” option from the drop-down menu under a little “gear” icon next to the form, then put exported code on pastebin or your Google Drive, Dropbox or similar and post direct link to it in response here.

Note: this is safe as it will not include any submission data and any payment-related information.

Kind regards,
Adam

Hello @combinez ,

We haven’t heard from you for over a week now, so it looks like you don’t need our assistance anymore.

Feel free to re-open this ticket if needed.

Kind regards
Kasia